IT Business Analyst

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.

Department: Information Services / IT Business Analyst

Location: Augusta

Schedule: Monday - Friday / remote work options may be available

Job Class & Grade: 0145-28

Salary: $60,091.20 - 84,177.60 annually (includes 15% recruitment & retention stipend)

Closing Date: December 23, 2025

Join Our Team at the Department of the Secretary of State:

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?

We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

About the Position:

This role supports IT projects that improve agency operations by analyzing business needs and translating them into technical requirements and solutions. The IT Business Analyst oversees portions of small- or large-scale projects, coordinates with team members, and participates in planning, documentation, workflow analysis, and progress monitoring. Responsibilities include gathering user requirements, validating organizational needs, and assisting with technical design to ensure projects meet agency goals. Work is performed under limited supervision.

What We're Looking For:

• Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism: Consistently represent the Department with respect, integrity, and accountability.

Key Competencies We Value:

• Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management: Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

In This Role You Will:

• Coordinates activities for assigned projects to ensure they meet established goals and objectives.
• Analyzes user problems and business operations to develop functional requirements for proposed systems, including cost and time estimates for subsequent phases.
• Confers with IT staff, business specialists, vendors, and other project teams to support remediation efforts and resolve potential issues.
• Proactively applies project management methodologies and tools to maximize project success.
• Inputs and maintains project data, schedules, budget information, and resource allocations to support timely access and accurate reporting.
• Collaborates with the project management community to develop, refine, and promote best practices.
• Facilitates timely communication with project teams, executive sponsors, and stakeholders to discuss ongoing issues and resolve problems.
• Assists senior project managers as part of a multidisciplinary team to ensure projects are completed on schedule, within budget, and in alignment with defined goals.
• Serves as a liaison for Program Managers and/or Project Managers by coordinating communications with business partners, project teams, and stakeholders to support project completion within allocated resources.
• Leads and assists in the analysis of business processes and procedures, developing recommendations to improve processes and identify opportunities to enhance existing systems and workflows.

Knowledge and Abilities:

• Knowledge of project management principles, methodologies, and tools used to develop, schedule, and coordinate projects and resources.
• Knowledge of methods and tools used to analyze and develop functional and infrastructure requirements.
• Knowledge of business process reengineering principles, tools, and techniques.
• Knowledge of systems development life cycle (SDLC) methodologies for planning, developing, implementing, operating, and maintaining information systems.
• Knowledge of quality assurance principles, methods, and tools used to ensure a project meets functional requirements and standards.
• Knowledge of information technology concepts and their application to business processes and systems.
• Ability to develop, promote, and instill best practices across the project management community.
• Ability to organize work effectively, set priorities, and determine resource requirements.
• Ability to write technical reports, develop flowcharts, and incorporate best practices into deliverables.
• Ability to effectively lead, motivate, and support teams on both short-term and long-term technical projects.

MINIMUM QUALIFICATIONS:

A nine (9) year combination of education, training, and/or experience in project management, systems analysis, business analysis, program specialty, or related field. Experience must include one (1) year of successful IT project team experience.

Why Join Our Team?

We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:

• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email Terri.Kanaris@Maine.gov

Application Instructions:

To apply, click "Apply for this opening" and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.

Need a paper application? Download one [HERE] or call 207-441-9993.

Submit paper applications, cover letter, and resume before the closing date to:

Office of Human Resources
Secretary of State, Office of Human Resources
101 Hospital Street
Augusta, ME 04330
Fax: 207-624-9313

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background

If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

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