Club Manager
1 week ago
The Club Manager is an exempt position whose primary responsibility is the financial success of the Club through the on-going creation and/or development of staff, programs, services and facilities. The Club Manager provides leadership to the management team and all Associates to ensure that member needs are met and that the experience that we deliver surpasses expectations. The Club Manager will be required on a daily basis to exercise discretion and independent judgment in ensuring that the Club is successful, and that Associates are adequately developed.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it
Stay Humble. Hustle Harder. Show up and do the hard workBe a gritty, roll-up-your-sleeves kind of crewKnow it's never about one person-we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curiousWe seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Employee Management
- Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives
- Performs timely performance evaluations on Associates.
- Compiles comprehensive reports regarding performance of Associates.
- Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures
- Process, review and submit payroll for those supervised directly by General Manager
- Act as club and/or regional Manager on Duty, as required
- Daily walk-throughs of Club to ensure staff is maintaining a clean, organized and safe facility
- Develop and implement comprehensive, member-focused operational standards
- Act as Club and/or regional Manager on Duty, as required
- Oversee day-to-day Club operations run smoothly and efficiently through a visible management presence and leadership.
- Manage financial performance of the Club through achievement of sales and revenue targets, expense management, proper planning and forecasting, and retention
- Track, report and analyze the details of financial operation on a daily/weekly/monthly basis
- Prepare and implement action plans to meet or exceed monthly financial and membership sales goals
- Assist club management in development of annual operating and capital budgets, as well as long term growth strategy
- Review applicable financial statements and reports
- Develop and maintain departmental financial goals and incentive plans in coordination with EVP of Operations
- Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, senior staff, and guests.
- Promote harmonious relations among members, staff, vendors, and the community at-large.
- Communicate timely and follow up, as appropriate.
- Active participation in required events, required programs, required meetings and required trainings.
- Ensure the TBCC mission and club brand is upheld in all aspects of club operations
- Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
Corporate Goals & Objectives
- Promote the company's safety goals and actively work towards ensuring a safe working environment.
- Interpret and ensure compliance with company policies and procedures.
- Actively further Club objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
- Make professional development a consistent priority.
- Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
- Policies and Regulations - Knowledge of company polices, federal, state and local laws, government regulations and agency rules that pertain to property managed.
- Management of Personnel Resources - Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing and directing people as they work.
- Management of Financial Resources - Basic knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports and the ability to use mathematics to solve problems.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.
- Problem Anticipation/ Deductive Reasoning - Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
- Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand.
- Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information.
- Computer - Ability to develop and maintain computer records in MS Office programs such as Word, Excel, Outlook and other software required by TBCC and regulatory agencies. Ability to utilize club management software programs.
- Minimum of 3 years prior club management experience
- At least 3 years' experience in personnel supervision, training, and evaluation
- Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.
- Demonstrated experience in preparing and completing administrative statistical and programmatic studies with comprehensive analysis and sound recommendations.
- Demonstrated ability to support and develop diverse environment.
- Bachelor's degree preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position deals with outside personnel such as members and clients on a regular basis with contact in various forms such as in person, phone and email.
- The location of the position changes frequently from indoors to outdoors as property extends to both environments. However, extreme environmental conditions do not exist.
- It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
- It is necessary to adapt to a frequently changing environment.
- Sitting and standing is as needed.
- Requires occasional physical exertion such as bending, twisting, sitting, stooping, and use of hands and fingers.
- It is necessary for the position to travel independently to property locations on a minimal basis.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
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