Patient Care Specialist

2 weeks ago

St Paul, MN, United States Nystrom & Associates, Ltd. Full time
Description

Location: 1811 Weir Drive, Suite 270, Woodbury, MN 55125

Working Model: Onsite

Employee Type: 1.0 FTE

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest-with 2,000+ team members across 80+ locations in five states-we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values-Humility, Optimism, People-Centered, and Ethical Practice-we provide manageable caseloads, flexible schedules, and compensation options that work for you-from salary to production-based models.

As a Patient Care Specialist at Sagent Behavioral Health, you will play an important role in connecting patients with mental health services, helping them find a provider that aligns with their needs and preferences, as well as delivering a positive and welcoming experience in every interaction. This position acts as the first point of contact for patients and referents by providing information on services, scheduling intakes and follow-up appointments, and processing referrals.

Hours:

• Monday - Thursday 7:00AM - 5:30PM

Full Time Benefits:

• Healthcare, Dental, Vision

• 401k, Long Term Disability, Short Term Disability and Life Insurance

Responsibilities:

• Interacts with all patients and visitors with warmth and professionalism.

• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.

• Register new patients by collecting and verifying demographic and insurance information.

• Ensures a positive first impression for patients and referents by guiding them through the intake with professionalism and empathy.

• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.

• Process internal and external referrals and communicate scheduling outcomes.

• Collaborate with clinical staff regarding patient care issues and scheduling.

• Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed.

Requirements

Requirements:

• Highschool diploma or equivalent.

• Experience working in health care facilities and an interest in behavioral health preferred.

• Physical requirements include occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50lbs.

• It is clearly understood that all names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by Management.

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