Associate Director of Operations-LHCSA
2 weeks ago
About Us
RiverSpring Living, a premier leader in senior care, is situated on a scenic 32-acre campus overlooking the Hudson River in Riverdale, NY. Our mission is to provide a full continuum of care services including nursing home care, managed long-term care, rehabilitation, assisted living, memory care, and more. We are currently seeking an experienced and visionary Executive Director to lead our Licensed Home Care Services Agency (LHCSA).
Position Overview
RiverSpring Living is seeking an experienced Associate Director of Office Operations to provide leadership and oversight of all administrative and operational functions within our Licensed Home Care Services Agency (LHCSA). This role ensures efficient coordination, communication, and workflow across staffing coordinators, HR, scheduling, billing, and verification teams, with responsibility for payroll accuracy and timely staff compensation.
The Associate Director plays a key role in maintaining regulatory compliance, supporting service quality, and optimizing operational performance. This leader also fosters a culture of service excellence by coaching staff to promote RiverSpring's full range of home care options-including private pay-and by aligning office operations to drive referrals, compliance, and growth across RiverSpring and its partners.
Key Responsibilities
- Oversee staffing coordinators to ensure timely case coverage, monitor open cases, and track daily census.
- Ensure seamless coordination between nursing, HR, billing, and scheduling teams to support compliance, case management, and revenue flow.
- Track key operational metrics and report findings to the Executive Director.
- Support adherence to DOH regulations, personnel file requirements, and supervisory visit timelines.
- Conduct workflow assessments and implement standardized procedures to improve communication, efficiency, and response times.
- Provide coaching, performance feedback, and engagement for LHCSA staff.
- Oversee client and family communications, ensuring timely resolution and a high-quality, concierge-style experience.
- Prepare daily and weekly reports for LHCSA staff and leadership.
- Collaborate across the RiverSpring continuum to align staffing and support effective service delivery.
- Bachelor's degree in healthcare administration, business, or related field required.
- Minimum of 3 years of leadership experience in home care or healthcare operations.
- Proven success managing teams, optimizing processes, and improving operational efficiency.
- Strong interpersonal, communication, and coaching skills with the ability to promote engagement and accountability.
- Proficiency in Microsoft Office and HHAeXchange (or similar home care management systems) required
- Knowledge of MLTC, private pay programs, and referral processes preferred.
This position includes full supervisory duties, including selecting, training, evaluating, and disciplining staff or effectively recommending such actions.
Compensation & Benefits
- Annual Salary: $85,000 - $95,000
- Benefits Package: Comprehensive health insurance, retirement plans, paid time off, and professional development opportunities.
Equal Opportunity Employer
-
Associate Director of Academics
7 days ago
Bronx, NY, United States Essen Medical Associates Full timeOverviewCompany Overview: At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated...
-
Associate Director of Academics
2 days ago
Bronx, NY, United States Essen Medical Associates Full timeOverviewCompany Overview: At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated...
-
Associate Director of Academics
2 weeks ago
Bronx, NY, United States Essen Medical Associates Full timeOverviewCompany Overview: At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated...
-
Associate Director of Academics
1 week ago
Bronx, NY, United States Essen Medical Associates Full timeOverviewCompany Overview: At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated...
-
Associate Director of CPEP
2 weeks ago
Bronx, NY, United States Physician Affiliate Group of New York Full timeJob DetailsJob Location Jacobi - Bronx, NY Position Type Regular Full-Time Salary Range $296000.00 - $296000.00 Salary/year Job Shift 1 Job Category Physician DescriptionPhysician Affiliate Group of New York (PAGNY) is adding a Associate Director of CPEP to department at NYC Health + Hospitals/Jacobi Jacobi, located in the Bronx, accommodates more than...
-
Assistant Director of Plant Operations
7 days ago
Bronx, NY, United States St. Barnabas Full time1. Promote a safe, cooperative and professional health care environment to ensure optimum patient care (as per HR Policy 113c). 2. Adheres to all hospital policies, procedures, rules and regulations, including but not limited to, absenteeism, ETIME, cellular telephone usage, dress code and rules of conduct. 3. Makes Customer Service a priority, treating...
-
Assistant Director of Plant Operations
2 weeks ago
Bronx, NY, United States St. Barnabas Full time1. Promote a safe, cooperative and professional health care environment to ensure optimum patient care (as per HR Policy 113c). 2. Adheres to all hospital policies, procedures, rules and regulations, including but not limited to, absenteeism, ETIME, cellular telephone usage, dress code and rules of conduct. 3. Makes Customer Service a priority, treating...
-
Assistant Director of Plant Operations
2 weeks ago
Bronx, NY, United States St. Barnabas Full time1. Promote a safe, cooperative and professional health care environment to ensure optimum patient care (as per HR Policy 113c). 2. Adheres to all hospital policies, procedures, rules and regulations, including but not limited to, absenteeism, ETIME, cellular telephone usage, dress code and rules of conduct. 3. Makes Customer Service a priority, treating...
-
Assistant Director of Plant Operations
1 week ago
Bronx, NY, United States St. Barnabas Full time1. Promote a safe, cooperative and professional health care environment to ensure optimum patient care (as per HR Policy 113c). 2. Adheres to all hospital policies, procedures, rules and regulations, including but not limited to, absenteeism, ETIME, cellular telephone usage, dress code and rules of conduct. 3. Makes Customer Service a priority, treating...
-
Jasper Central Associate Director
5 days ago
Bronx, NY, United States Manhattan University Full timePosition Title: Jasper Central Associate Director Salary: $64,350-$75,000 Jasper Central is a department at Manhattan University that brings together the essential services of Financial Aid, Registrar, and Student Accounts / Bursar in one convenient location on campus to provide students with a seamless and efficient experience. Position Summary: The Jasper...
