Planning Manager

2 weeks ago

Richmond, VA, United States GRTC Transit System Full time
Join a Mission That Moves Richmond

GRTC is deeply connected to the communities we serve, offering opportunities to shape the future of public transit through innovative service designs, major capital projects, and a growing regional network. Every day, our work powers more than 30,000 transit trips and supports mobility for people across the region. With new routes, expanded connections, and a second bus rapid transit line in development to complement the Pulse, our ITDP Bronze Medal-winning flagship system, GRTC continues to expand its role as the backbone of regional mobility. Joining GRTC means being part of a mission-driven team with the chance to make a lasting impact on how people move and connect.

Job Summary: Planning Manager

We are seeking a strategic and experienced Planning Manager to lead GRTC's transit planning team. Reporting to the Director of Planning and Scheduling, this role is responsible for managing fixed-route service development, performance monitoring, and long- and short-range planning initiatives. The Planning Manager oversees daily planning operations, supervises staff, coordinates data analysis and reporting (including NTD compliance), and leads key projects to improve transit services and technology. Familiarity with GIS, GTFS, and federal/state transportation funding is essential.

Why GRTC: Competitive Where It Counts

At GRTC, we believe total compensation is more than just a paycheck. We offer competitive base pay backed by exceptional benefits and long-term stability:
  • Comprehensive Health Coverage: Employees typically pay less out-of-pocket than the national average. For single coverage, GRTC covers approximately 84% of the premium. For family plans, employees often contribute as little as 15%-a significant savings compared to market norms.
  • Retirement You Can Rely On: GRTC automatically contributes 3% of your salary, and will match up to an additional 6% of your contributions-for a total potential of 9% annually. Full vesting is achieved in just three years.
  • Tenure You Can Trust: Our workforce sticks around. With an average tenure of 7 years, GRTC offers a rare level of workplace stability in today's job market.
  • Purpose-Driven Work: Help power essential public transit for over 30,000 daily riders and shape the future of mobility in a growing region.
*Benefit amounts reflect average employee participation and may vary based on selected plan options.

Essential Duties & Responsibilities
  • Manages fixed-route transit system/service evaluation and development, including evaluating system performance, making recommendations for change as needed to ensure service meets goals and objectives.
  • Assesses the local transit system against service standards and performance management metrics.
  • Keeps Management staff informed on system performance trends and priority projects progress.
  • Directs data collection efforts, conducts analysis of alternatives, prepares written reports and proposals, and presents recommendations to management staff.
  • Directs and oversees the research and analysis on the development of new and improved region wide transit systems and other transportation systems, including research and analysis on routing patterns, rate structures, travel patterns, costs, financial needs, funding sources, and related issues.
  • Manages a National Transit Database (NTD) process and reporting for department requirements. Knowledge of The National Environmental Policy Act (NEPA)
  • Oversee preparation of quarterly and annual service performance reports for the department, the executive team, Technical Advisory Committee, Board of Directors and the public, including preparing reports for NTD and OLGA.
  • Provides direction to planning staff and interns, including prioritizing and assigning projects; and provides feedback as needed to ensure department objectives and goals are met.
  • Acts as lead project manager for on-board transit technology systems such as APCs, and other technology as applicable; stays up-to-date on applicable transit technology, including researching and evaluating new technologies; makes recommendations on the utilization of new technologies, and coordinates with IT staff to ensure databases and systems function appropriately.
  • Updates Strategic and Short-Range Transit Plan (Transit Development Plan) and other major planning studies, including developing tasks, soliciting and merging input from jurisdictions and the public, includes developing cost estimates for service alternatives, and identifies potential funding/grant opportunities
  • Monitors and remains apprised of current trends in transit/transportation fields
  • Attends and serves on committees as requested; makes presentations to the GRTC Board of Directors as needed and other GRTC committees.
  • Identifies transit development and related transportation funding through state and federal agencies.
  • Project Manager for capital projects within planning to include grant tracking
  • Supervises the preparation of proposals, contracts and contract amendments for federal and state funding for transit development and transportation related projects/programs.
  • Analyzes problems and issues relating costs and benefits and anticipated impacts on current transit and related transportation operations.
  • Responds to the most complex and difficult inquiries and requests for information.
  • Perform related duties as required.
Supervisory Responsibilities

Planning Intern(s) and Planning Analyst(s)

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Manage projects, including facilitating continual progress on priority projects
  • Ability to persuade and/or train others, including the ability to act as lead worker
  • Ability to advise and interpret how to apply policies, procedures to specific situations
  • Ability to facilitate interdepartmental collaboration in the execution of priority projects
  • Analyze operating data, identify issues and opportunities and recommend appropriate solutions
  • Prepare written correspondence and reports including creation tables and graphics
  • Use interpersonal skills to communicate with coworkers, managers, elected officials and the public
  • Practice and demonstrate strong organizational and time management skills
  • Develop, read, and interpret rules, policies and procedures
  • Problem solving skills, ability to research, and ability to learn new software are required.
  • Excellent verbal and written communications skills, including the ability to make presentations and written technical reports/memos, work with state, local officials, and the public to address specific transit problems.
  • Experience and working knowledge of GIS, GTFS, and related software, platforms, and applications related to transit planning.
Education and/or Experience
  • Master's Degree in Mass Transit, Urban ii Regional Planning, Business or Public Administration finance or related field
  • 5 years of professional transportation planning experience; or equivalent combination of training and experience
  • 2 years of supervisory experience
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work may require occasional outdoor work, local travel, and light (

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