Sr. Global Account Manager

Position Purpose

The Sr. Global Account Manager is a senior-level industry expert responsible for leading and expanding PGL's most strategic global customer relationships. This role combines executive-level account leadership, strategic sales development, and operational excellence to deliver comprehensive, end-to-end logistics solutions across international markets.

The Sr. Global Account Manager serves as the primary liaison between PGL and high-profile global clients-collaborating with senior stakeholders (COO, supply chain executives, operational leaders) to ensure world-class service delivery, continuous improvement, and proactive production and performance management.

This position drives revenue growth, strengthens long-term partnerships, engineers scalable solutions, and integrates customer requirements into PGL's global operations.

Tasks

• Lead the strategy along with the Executive Sponsors, development, and performance of major global accounts, acting as the senior point of contact for multiple levels of client stakeholders.
• Build and maintain long-term partnerships while identifying expansion opportunities and new markets.
• Consult with clients to resolve issues, provide ongoing support, and ensure overall customer satisfaction and retention.
• Monitor customer needs, industry trends, and market intelligence to align PGL services with global demand.
• Develop and execute strategic sales plans and revenue targets for assigned global accounts.
• Prepare proposals, RFP responses, pricing schedules, quotes, contracts, and sales forecasts.
• Collaborate with sales teams and leadership to create solutions that drive margin, competitiveness, and operational efficiency.
• Conduct business reviews, analyze profitability, and recommend adjustments to maximize account performance.
• Ensure successful execution of global logistics solutions, including contract logistics, wholesale and e-commerce fulfillment, transportation, and delivery programs when applicable.
• Collaborate with operations leaders to integrate customer requirements into PGL's systems and processes.
• Evaluate operational reports to improve efficiency, mitigate risk, and elevate service quality.
• Participate in carrier management processes, including performance evaluation and selection.

• Define, document, and maintain SOPs that meet or exceed client specifications.
• Drive continuous improvement initiatives across fulfillment, production, inventory, and transportation operations.
• Troubleshoot system and operational issues, implementing proactive controls to prevent recurrence.
• Engineer tailored logistics and fulfillment solutions to meet evolving customer and industry demands.

• Oversee real-time operational planning and ensure consistent communication between clients and internal teams.
• Coordinate delivery execution across global and local market networks.
• Monitor daily KPIs, performance metrics, and service commitments, accounts receivable, ensuring timely updates and transparent communication with customers.

• Assess and understand client technical requirements to recommend system configurations or operational setups.
• Prepare and deliver technical presentations and solution demos.
• Provide technical and non-technical support in solution deployment, system use, and product knowledge.
• Collaborate with engineering resources to develop custom solutions that reduce cost or improve performance.

• Maintain complete account documentation, activity logs, business reports, and forecasting analytics.
• Track client trends, operational results, and market shifts to inform leadership and support strategic planning.
• Support development of custom KPIs, reporting dashboards, and performance scorecards.

• Partner with internal departments-including operations, sales, and talent acquisition-to align resources with client needs.
• Assist in recruiting and training efforts by providing industry insights, operational context, and selection guidance.
• Train internal teams on SOPs, customer expectations, and best practices in global logistics and service delivery.

• Attend industry trade shows, seminars, and customer site visits to stay informed on global logistics trends and technologies.
• Investigate geographic markets, operational conditions, and competitive landscape to identify new opportunities.
• Evaluate new product offerings, service models, or market strategies to support PGL's global expansion.

Education and Experience

Years of Experience: 7-10 Years of experience with increasing levels of responsibility working for a 3PL/Freight Forwarding Organization

Industry Experience: In-depth Knowledge of specific and/or major industry markets, significant ability to communicate and establish strong relationships with industry partners and carriers

Education: Industry-related degree and/or certification

Knowledge

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Skills

Persuasion - Persuading others to change their minds or behavior.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Coordination - Adjusting actions in relation to others' actions.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Negotiation - Bringing others together and trying to reconcile differences.

Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.

Service Orientation - Actively looking for ways to help people.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Instructing - Teaching others how to do something.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Time Management - Managing one's own time and the time of others.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.

Mathematics - Using mathematics to solve problems.

Abilities

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Speech Clarity - The ability to speak clearly so others can understand you.

Speech Recognition - The ability to identify and understand the speech of another person.

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Originality - The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.

Near Vision - The ability to see details at close range (within a few feet of the observer).

Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.

Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

Memorization - The ability to remember information such as words, numbers, pictures, and procedures.

Tools

• Desktop computers
• Facsimile machines
• Laptop computers
• Special-purpose telephones
• Multi-line telephone systems

Technology

• Compliance software
• Electronic mail software
• Enterprise resource planning ERP software
• Manufacturing resource planning MRP software
• Customer resource management CRM software
• Logistics and supply chain software (CargoWise ediEnterprise)
• Spreadsheet software
• Microsoft Excel and other office applications

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