Customer Service Representative, Agriculture

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special As a Customer Service Rep you will deliver quality service and insurance recommendations to current and prospective Markel customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided and there is no outbound cold calling.

Customer Service Reps are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are meet, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and Coding.

Responsibilities include:

• Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide "best in class" service.

Qualifications/Skill sets:

• Ability to work in a fast-paced team environment
• Dedicated to providing a positive customer experience
• Communicate clearly and professionally over the phone
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications
• Accountable and reliable

Requirements:

• This position requires a Property & Casualty Insurance license to be obtained within the first 90 days of hire.
• High school diploma or equivalent; some college is a plus
• Equine industry preferred
• 1 or more years of prior customer service experience preferred
• Demonstrated job stability and attendance records
• Solid computer, grammar and multi-tasking skills
• Comfort with a high-volume service center.

Primary Functions:

• Handle Equine Mortality, Private Horse Owner Liability, and Commercial Equine Liability inquiries, including phone support, task management, email communication, system navigation, and required documentation.
• Provide backup support for additional Personal Lines products as seasonal demand requires.
• Work in a fast-paced call center environment, managing an average of 3040 inbound calls per day.
• Perform both sales and service responsibilities in an hourly role, utilizing 12 core systems.

Compensation: Starting pay ranges from $20/hour - $23.50/hour based on the candidate's experience, education.

*In addition to regular hourly pay, there is an annual Performance Bonus Potential.

Benefits Included: Immediate health & dental benefits, paid vacation and holidays, a 401k match, profit sharing, tuition reimbursement policy.

Must have Property & Casualty license to work remote outside of Markel office locations. Markel locations are Pewaukee, WI., Omaha, NE., Glen Allen VA., Henderson NV. If located near Markel office location, Hybrid work schedule is required.

P&C License must be: 220 License (General Lines Agent License) (Florida Only): This is the most comprehensive license for P&C insurance. It allows agents to sell and manage a wide range of insurance products, including commercial and personal property and casualty insurance. This license is ideal for those selling commercial P&C insurance.

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.