Call Center Agent

5 days ago

Mesa, AZ, United States 24 Hours Group Full time
Call Center Agent

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and responsibilities include:

  • Managing a whole lot of incoming and outgoing calls in the operations.
  • Identifying the needs of the client and finding solutions to them.
  • Answering inbound calls, converting them to leads, and later to towing jobs.

Working conditions:

  • Remote
  • Shift-based in a Call Center that works 24/7.
  • Pacific Time Zone

Requirements:

Computer specifications:

  • Minimum Intel specs:
    • Processor: Core i7 8th generation (and above)
    • Core i5 10th generation (and above)
    • RAM: Minimum of 12 GB
    • Storage: 128 GB SSD or higher
    • Graphics: 2 GB graphics memory
  • Minimum AMD specs:
    • Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
    • RAM: Minimum of 12 GB
    • Storage: 128 GB SSD or higher
    • Graphics: 2 GB graphics memory
  • Macintosh specs:
    • Processor: Core i7/ i5 / M1/ M2
    • RAM: Minimum of 12 GB
    • Storage: 128 GB SSD or higher
    • Graphics: 2 GB graphics memory

Main internet speed requirement:

  • Jitter: below 10ms
  • Latency: below 160ms
  • Upload: more than 25mbps
  • Download more than 40 mbps

Using internet speedtest:

VoIP Speed Test | 8x8

Aircall's VoIP Speed Test | Aircall

VoIP Speed Test: Check Your Network Reliability (getvoip.com)

Power backup:

A reliable power backup that could sustain a minimum of 8 hours (full shift). Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

Internet backup:

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.

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