Front Services Supervisor Durant

2 weeks ago


Durant, OK, United States Oklahoma Staffing Full time
Front Services Supervisor

Job Purpose or Objective(s): The Front Services Supervisor manages Valet and Limo Drivers to ensure efficient operations that positively impacts front of the house guest services to ensure guests have a positive experience during arrival and departure. You will report to the Front Services Manager. Start Rate: $21.00/hour | Full-Time | Overnight shift

Primary Tasks:

  • Handle all guest complaints and takes internal corrective action.
  • Review all work schedules to assure proper use of associate hours to meet guests' and Casino promotion needs ensuring that staffing is present to meet the daily business demands.
  • Notify each associate about business demands daily (arrivals, departures, group functions).
  • Inform staff of hotel services and amenities.
  • Assign specific tasks as they arise to the staff according to the rotation sequence.
  • Monitor that associates perform their job responsibilities to the hotel's expected level of service.
  • Accommodate all guest requests.
  • Coordinate group luggage requirements.
  • Maintain and observe cleanliness and working condition of departmental equipment and supplies.
  • Perform other duties as may be assigned.

Requirements:

  • Clear driving record required (no serious traffic violations)
  • Must have and maintain a valid driver's license.
  • Apply oral or written (legible) communication techniques.
  • Follow established procedures of the Choctaw Nation, Choctaw Casinos, and local management.
  • Prior experience in public or private transportation.

Job Identification: 22905


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