Customer Service Representative

Help us make the best golf balls in the world From our Covington, Georgia manufacturing facility, we supply golf equipment to many of the world-renowned golfers including Tiger Woods and Jason Day. Whatever role you fill, when you represent the Bridgestone Golf name you know that you are a valued teammate who is part of our larger mission to serve society with superior quality. We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you're made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Bridgestone Golf, Inc. is headquartered in Covington, Georgia and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Our mission is simple: Bridgestone Golf serves dedicated golfers with superior quality golf equipment designed to maximize individual player's golf experience and enjoyment.

Production & Skilled Trades

Effectively manages various customer service tasks while delivering excellent customer service, resolving complaints, and troubleshooting issues professionally and accurately.

Essential Duties and Responsibilities:

• Provide professional and courteous telephone support to internal and external customers while adhering to the highest call quality standards.
• Ensure availability to accept inbound calls and complete outbound calls.
• Conduct outbound calls to establish and/or strengthen customer relationships with Bridgestone Golf (BSG).
• Receive, review, and process all order requests promptly and efficiently by thoroughly checking customer orders for pricing, accuracy, and compliance with company policies.
• Provide daily support to assigned Territory Sales Managers, by responding to emails and phone calls regarding order changes, inquiries, and statuses promptly.
• Develop and maintain an in-depth knowledge of BSG products, processes, and promotions and provide accurate information to customers.
• Accurately and promptly submit Customer Service Correspondence (CSC) requests for credits and rebills.
• Establish customer access on the Customer Web Portal.
• Issue and track Proof of Deliveries (POD) and Return Material Authorizations (RMA).
• Collaborate daily with Logistics, Sales, Marketing, and Credit departments.
• Resolve basic and complex order-related issues using problem-solving techniques, including the Five Whys methodology.
• Pull and review order-related reports on a daily and weekly basis.
• Create, update, and manage Excel spreadsheets and PowerPoint presentations.
• Provide backup support for other team members.
• Assist in training team members
• Consistently meet monthly performance goals.
• Perform additional duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as sales programs, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Excellent communication skills are needed to work effectively with customers and the sales force.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, papers, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Minimum Qualifications: Typically requires a high school degree; or 1-2 year vocational training / associates degree

What we offer: At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility: If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.