Lead Customer Service
21 hours ago
Pay Range: $16.00- $19.55
Summary: To be the advocate for our guests and consistently meet our guests expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for assisting the Guest Service Supervisor in the supervision of the Guest Service area. Responsible for accurately processing all guest transactions and maintaining proper security of the Guest Service area.
Essential Duties and Responsibilities- Greet, make eye contact, and "Thank" each guest that you service.
- Deliver a friendly, helpful, easy, and safe shopping experience, that meets our guests' expectation.
- Project oneself in a professional manner in accordance with our dress code and personal grooming policy.
- Work in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.
- Assist the Assistant Customer Service Team Leader Office in the supervision of the Guest Service area.
- Assist the Assistant Customer Service Team Leader Office with daily cash and sales activities.
- Train and coach Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.
- Accurately process all guest transactions including but not limited to check cashing, bill payment, ATM transactions, Lottery, Western Union.
- Ensure that the Guest Service area and related items are properly secured while working and at the end of each shift.
- Communicate new policies or promotional programs to our guests.
- Perform other related duties as assigned by management and adhere to all company policies and procedures.
Must be at least 18 years of age. Strong communication skills. Exceptional customer service skills. Must be reliable. Must show a high level of integrity and professionalism.
Education and ExperienceBasic Math skills 6-12 months of related experience. Basic literacy skills. Basic computer skill. Satisfactory performance evaluations.
Physical RequirementsOur Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws. Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.
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