Vice President of Customer Service

5 days ago

Chicago, IL, United States AppJaxx LLC Full time
About AppJaxx

AppJaxx is a fast-growing marketing agency that partners with marketing firms franchisors business brokers and B2B service providers to help them scale through LinkedIn lead generation appointment-setting systems and automated CRM workflows. By combining data technology and strategy we deliver predictable and sustainable growth for our clients.

As we continue to grow were seeking a Vice President of Customer Service to lead our client experience initiatives strengthen retention and ensure every customer interaction reflects the high standards of the AppJaxx brand.

Position Overview

The Vice President of Customer Service will oversee all aspects of client success support and satisfaction. This role will be responsible for building scalable systems that enhance the customer experience improve retention and drive long-term relationships.

The ideal candidate is a relationship-driven leader with a passion for client successsomeone who can blend empathy with strategy to create processes that consistently deliver exceptional service and measurable results.

Key Responsibilities
  • Lead and manage the customer service and client success teams to ensure world-class service delivery.
  • Develop and implement customer experience strategies that enhance satisfaction retention and loyalty.
  • Establish and monitor KPIs around response time resolution rates client satisfaction and renewal metrics.
  • Collaborate with Sales Marketing and Operations to align communication and service standards across the company.
  • Build and optimize customer feedback systems to identify opportunities for improvement.
  • Develop training programs and performance frameworks to enhance team skills and accountability.
  • Handle escalated client issues and ensure swift effective resolutions.
  • Partner with leadership to design scalable service models that support company growth.
  • Foster a culture of customer-centricity ownership and continuous improvement within the organization.

Key Skills

Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics

Employment Type: FULL_TIME

Experience: years

Vacancy: 1

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