Director of Business Operations

Where people get better at life

Join us in our mission to make a difference and shape a more inclusive future.

The Center for Disability Services offers hope, innovation and achievement to the people we support. For over 80 years, we have been one of upstate New York's largest providers of programs and services for individuals who have disabilities.

We are searching for a Director of Business Operations to join our practice . The successful candidate will be working at Center Health Care in Albany, New York. We are known for our mission driven quality of care for individuals with disabilities. Now, we are pleased to offer this same personalized, expert care to the entire community, including primary care, dental care, as well as a number of medical specialty services.

The D irector of Business Operations is responsible for maximizing the business operations for Article 16 and 28 services. This is a key leadership position responsible for developing the strategic vision, maximizing financial efficiency, developing and implementing efficient business workflows for all Center Health Care (CHC), and providing effective management and leadership of the Practice management team. The Director is responsible for developing and implementing the quality control program to ensure service quality is high and is responsible for assuring compliance and regulatory requirements are met.

Responsibilities:

• Budgeting- develop an annual, and projected 3-year financial plan for CHC, including forecasted volumes, service changes, revenues, and expenses. Actively manages financial reports month to month identifying areas of weakness and strength and acts timely and effectively to address areas of concern.

• Insurance Contract Management-negotiates contract rates and terms with insurance carriers to maximize reimbursement rates. Manages the contract renewal process for new agreements and renewals. Regularly reviews active insurance carriers and investigates potential new carriers to contract with at CHC.

• Strategic Planning- work collaboratively with the CMO, COO/CFO, and others as appropriate in creating and regularly updating a strategic plan for CHC, with clear translation of that plan to operational performance expectations/targets, strategies and tactics, accountabilities, and timetables.

• Operational Efficiency-works collaboratively with IT Support to generate operational data reports including but not limited to, utilization reports, billing reports, customer satisfaction reports, appointments cancellation and no-show data, and analyzes, develops, and implements corrective action plans as needed

• Regularly reviews key performance indicators including utilization data and reviews provider schedules with Practice Managers to assure schedules are built to maximize appointment fulfillment

• Works with Accounts Receivable management to identify trends in billing errors and develops and implements policies and practices to maximize revenue receipt timely, accurately, and within compliance.

• Research grant and alternative funding opportunities for CHC. Write grant proposals as applicable.

• Staffing-

• responsible for all non-provider staff member positions/roles, including hiring, guidance, support, development, and budgetary scheduling

• Is the direct supervisor of the Practice and Business Manager positions, providing direct supervision, evaluation, leadership, and accountability of performance

• establish an organization and staffing plan that enables CHC to achieve its strategic, operational, and budget goals

• Assures that training programs are developed, effective, in place, and executed for all CHC staff

• Regularly evaluates the physical plant for usefulness of operations, areas in need of improvement, and work with supporting departments to develop plans of action to address shortcomings

• Communications- Regularly meets with CMO, Practice and Business Managers to communicate financial reports, operational issues, and patient concerns. Uses effective communication to keep all areas of CHC moving towards the strategic vision.

• Fiscal responsibility and operational oversight of Federally Qualified Health Center (FQHC)

Requirements:

• Bachelor's degree in Management or related field required

• At least 3 year(s) of job related experience, specifically in Business Operation Management

• Excellent communication skills required

At The Center for Disability Services, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our employees and the people we support. We are proud to be an Equal Opportunity Employer and do not discriminate against any protected class of job applicant or employee in our employment practices.

Compensation Range:

$85,000.00 - $95,000.00

For over 80 years, the Center for Disability Services has served as a trusted community leader, providing innovative programs and services for individuals with intellectual and developmental disabilities here in the Capital Region and North Country. We are committed to empowering individuals to lead full, independent lives, and have served over 12,000 people to date.At the Center, we firmly believe that no job is too small when it comes to making a difference in the lives of people with disabilities. As a team, every employee plays an integral part in our mission to empower individuals and promote independence. Whether you're directly involved in patient care, coordinating programs, managing operations, or providing essential support, your contribution is vital to creating a brighter and more accessible world for those we serve.Join us in our mission to make a difference and shape a more inclusive future.