Customer Service Specialist

This position plays a crucial role in the success of our retail stores. Customer Service Specialists engage closely with both wholesale and retail customers to identify their needs, provide answers to their inquiries regarding Sherwin-Williams products, and recommend the most suitable solutions. Our specialists are dedicated to promptly addressing any customer concerns, ensuring optimal client satisfaction, and staying informed about product features, while maintaining the high quality and visual standards of our products and store.

The selected individual will have the opportunity to work at:

• Store #1032, 2292 Alexandria Pike Suite 201 Southgate, KY 41071
• Store #1822, 2412 Sarah Ln, Crescent Springs KY 41017
• Store #1568, 180 Plaza Dr, Cold Spring KY 41076

In this role, you will interact with customers, which may include minors, and will have access to cash, various payment methods, electronic equipment, personal information, store merchandise, and other valuable items. Due to these responsibilities, the Company requires a review of criminal history to safeguard our business operations and the well-being of our customers, staff, and the general public.

At Sherwin-Williams, we strive to inspire and improve the world by coloring and protecting what matters. Our innovative solutions enhance spaces and make them brighter and stronger. Your passion, talent, and skills are key in achieving this purpose and contributing to our success. We focus on stability and growth, translating it into opportunities for our employees.

What We Offer:

• Competitive rewards, benefits, and flexibility to enhance your health and well-being
• Career growth with opportunities for learning and skill development
• A welcoming, inclusive team environment dedicated to our community

Join us to discover your potential

Application Process:

1. Online Application: Find roles of interest on our Careers page, set aside 15 minutes to create your profile.
2. Digital Interview: Qualified candidates will receive an invitation to complete a video interview. You can record this at your convenience within 7 days of receiving the invitation.
3. In-Store Interview: After review, top candidates will be invited to meet our team in-store.

We offer an extensive range of benefits to support your health and well-being from retirement plans to health care. Visit our benefits page for a general description of offerings. Compensation for this role is based on various factors including experience and business needs, and details are accurate as of the date of this posting.

We are committed to fairness in our hiring practices, considering qualified applicants with arrest or conviction records per applicable federal, state, and local laws.

Sherwin-Williams is an Equal Employment Opportunity employer, ensuring fair consideration for all qualified candidates regardless of personal attributes.

Our recruiting team will never ask for financial information or sensitive personal details during the application process.

Key Responsibilities:

• Ensure high levels of customer satisfaction through excellent service
• Assist customers in person and over the phone by determining needs and recommending products
• Build and maintain trustful relationships with customers
• Accurately process sales transactions
• Meet and strive to exceed sales goals
• Maintain organized work order files and formulas
• Select appropriate products from the sales floor or warehouse
• Tint and mix products as needed
• Stock shelves and set up displays
• Maintain cleanliness of store equipment
• Assist with loading and unloading delivery trucks
• Help with deliveries as necessary
• Keep assigned areas in-stock and visually appealing
• Stay informed on product offerings and available options
• Adhere to inventory control procedures
• Propose ideas to enhance sales

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without needing sponsorship
• Possess a valid, unrestricted Driver's License
• Ability to lift and carry up to 50 lbs frequently and 70 lbs occasionally
• Willingness to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• One year of experience in retail or customer service
• Experience selling paint and related products
• Experience with tinting and mixing equipment
• Ability to communicate in more than one language, especially Spanish