Field Engineer 2

2 weeks ago

Coppell, TX, United States eTeam Full time
Job Title: Field Engineer
Duration; 12 Months Contract
Location: Coppell, Texas 75019

Job Description:
  • As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining High-end Unisys proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products.When in support of ITO engagements, you will be recognized as desk side support specialist.
  • You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers. You may function as a team or on-site leader as necessary.
  • You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.
Responsibilities:
  • May function as team or site leader providing direction to other technicians
  • Performs server and storage break and fix.
  • Provides support for Enterprise products, such as Dell ESFDesk side support specialist
  • Provides support for enterprise storage products
  • Supports Networking products - including Cisco certification requirements
  • Provides support for Payment systems products and Unisys core-CMOS products
  • May have project management responsibilities for smaller projects
  • Possesses other, high skilled, specialized technical skills.
  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within

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