Service Desk Support Specialist I

2 weeks ago

Washington, DC, United States H2 Performance Consulting Full time

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC).  The Service Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI.

The Service Desk Support Specialist responsibilities will include:

  • Answering phones and entering initial ticket information.
  • Helping to resolve simple issues.
  • Providing password resets and account unlocks as needed
  • Providing basic troubleshooting and problem resolution for supported applications
  • Providing ticket escalation to Tier 2 technical support technicians.
  • Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
  • Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users.

Required Education:

  • High School or equivalent diploma.

Required Qualifications:

  • Three (3) years’ IT related experience
  • Two (2) year's experience in Service Desk Tier 1 Support
  • CompTIA Security+ CE
  • Experience with Remedy Helpdesk systems

Desired Qualifications:

  • Experience with SharePoint Requests for Services (RFS) application.

Clearance Qualifications:

  • Must have a DoD Final Secret Security Clearance

Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

  • Help Desk Specialist I

    6 days ago

    Washington, DC, United States Saratoga Medical Full time

    Saratoga Medical is hiring a Help Desk Specialist I (HDS I) in Washington, DC. Package includes competitive rate, paid time off and benefit options. Saratoga Medical has an exciting opportunity for a Help Desk Specialist I (HDS I) at Washington, DC. This is a great full-time opportunity. Please see qualifications below and submit your resume if you are...

  • Help Desk Specialist I

    2 days ago

    Washington, DC, United States Saratoga Medical Full time

    Saratoga Medical is hiring a Help Desk Specialist I (HDS I) in Washington, DC. Package includes competitive rate, paid time off and benefit options. Saratoga Medical has an exciting opportunity for a Help Desk Specialist I (HDS I) at Washington, DC. This is a great full-time opportunity. Please see qualifications below and submit your resume if you are...

  • Help Desk Specialist

    7 days ago

    Washington, DC, United States IntePros Federal Full time

    Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to gain valuable experience in a fast-paced Information Technology environment. You will have the chance to support our government clients with cutting-edge technology solutions...

  • Help Desk Specialist

    1 week ago

    Washington, DC, United States IntePros Federal Full time

    Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to gain valuable experience in a fast-paced Information Technology environment. You will have the chance to support our government clients with cutting-edge technology solutions...

  • Help Desk Specialist

    2 days ago

    Washington, DC, United States IntePros Federal Full time

    Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to gain valuable experience in a fast-paced Information Technology environment. You will have the chance to support our government clients with cutting-edge technology solutions...

  • Help Desk Specialist

    5 hours ago

    Washington, DC, United States IntePros Federal Full time

    Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to gain valuable experience in a fast-paced Information Technology environment. You will have the chance to support our government clients with cutting-edge technology solutions...

  • Help Desk Specialist

    7 days ago

    Washington, DC, United States ASPEN OF DC INC Full time

    ADC Management Solutions is seeking to hire Help Desk Specialist (Tier I-III) for an ongoing contractual opportunity! As a small woman owned business, located in Washington, DC we offer IT consulting and administrative solutions to Government and Commercial Clients. This position offers great flexibility and compensation; solid benefits package and an...

  • Help Desk Specialist

    6 days ago

    Washington, DC, United States ASPEN OF DC INC Full time

    ADC Management Solutions is seeking to hire Help Desk Specialist (Tier I-III) for an ongoing contractual opportunity! As a small woman owned business, located in Washington, DC we offer IT consulting and administrative solutions to Government and Commercial Clients. This position offers great flexibility and compensation; solid benefits package and an...

  • Help Desk Specialist

    2 days ago

    Washington, DC, United States ASPEN OF DC INC Full time

    ADC Management Solutions is seeking to hire Help Desk Specialist (Tier I-III) for an ongoing contractual opportunity! As a small woman owned business, located in Washington, DC we offer IT consulting and administrative solutions to Government and Commercial Clients. This position offers great flexibility and compensation; solid benefits package and an...

  • Help Desk Specialist

    2 days ago

    Washington, DC, United States Koniag Full time

    Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain a SCI to support KMS and our government customer in Washington, DC. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package...