Patient Service Representative
1 week ago
Welcomes patients professionally, verifies identity, and manages all front-desk checkin, checkout, and scheduling functions.
Performs clerical duties including phone management, Epic chart creation, scanning, faxing, and maintaining accurate electronic health records.
Handles daily cash drawer balancing, supports workflow and Epic updates, and ensures proper use and upkeep of clinic equipment.
Maintains a safe, clean reception area while adhering to confidentiality, infection control, and organizational safety policies.
Minimum Qualifications
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities:
Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
Proficiency in basic computer skills, including data entry and word processing.
Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
Preferred Qualifications
Experience: One year of applicable medical office experience.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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