Community Manager

4 days ago

Van Wert, OH, United States Woda Cooper Companies, Inc. Full time
Community Manager

Apple Glen

DUTIES/RESPONSIBILITIES
  • Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention.
  • Lease apartments: take telephone inquiries; greet prospects; show apartments; take applications and deposits; verify income and credit information; follow up with all prospects; and ensure that leases and annual certifications are executed and renewed on a timely basis.
  • Maintain the community's curb appeal, ensuring it always remains welcoming and attractive.
  • Maintain confidentiality at all times related to prospect or resident information.
  • Maintain secure handling of rents and all monies on site, daily deposits and record keeping.
  • Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attending proceedings in court as needed.
  • Properly screen and score rental applicants, control delinquency and promptly process bad debt files to collections.
  • Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
  • Administer the community's operating budget, including the control of monthly expenses using a budget control log, where applicable.
  • Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents' approval and re-certification, and forward to Compliance for approval.
  • Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments; ensure each resident file complies with any and all lender and investor commitments.
  • Track scheduled unit inspections via unit inspection log and ensure preventative maintenance is completed.
  • Sign off vacant units as market-ready and provide feedback/work orders needed to maintain company standard.
  • Inspect (walk) the property daily, and schedule capital improvements and repairs, including collecting bids based on common specs and forwarding them to the Regional Manager for approval.
  • Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
  • Review capital maintenance recommendations and forward them to the Regional Manager for approval.
  • Maintain a constant awareness of neighborhood market conditions.
  • Ensure all residents conduct themselves per the terms of the lease and rules/regulations.
  • Develop and implement positive resident relations programs for the property.
  • Participate in company-sponsored continuing education and training seminars.
  • Timely reporting of any work-related injuries to People Operations, Regional Manager, and Incident Reporting.
  • Timely reporting of any property loss or liability-related issues for both staff members, residents, and/or guests.
  • Read and be familiar with policies and procedures.
  • Respond to e-mail promptly.
  • Take required and assigned training courses in a timely manner.
  • Learn and be able to function within company-related software.
  • Respond to any after hours and weekend emergencies that may arise related to injuries or property damage.
  • Effectively communicate with residents, associates and vendors.
  • Dependable and able to report to work according to schedule and on time.
  • Perform other related duties or training as assigned.
BENEFITS

We offer competitive wages and annual bonus opportunities. Benefits include:
  • Medical, Dental and Vision
  • Short Term Disability and Life Insurance
  • 401k with Company Match
  • 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
  • Cell Phone Discount
  • 12 Days Paid Time Off
  • 8 Paid Holidays & 2 Floating Holidays
  • Fitness Reimbursement
  • Professional Development Reimbursement
WHO WE ARE

Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 17 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.

REQUIRED SKILLS AND ABILITIES
  • Outgoing, friendly, and customer-oriented demeanor.
  • Excellent interpersonal skills with good sales and customer service skills.
  • Excellent verbal and written communication skills.
  • Detail-oriented and organized.
  • Demonstrated ability to lead and develop a team of associates.
  • Understanding of laws, guidelines, and best practices of property management.
  • Proficient in Microsoft Office Suite or related software.
  • Travel to community locations and surrounding markets required.
EDUCATION AND EXPERIENCE
  • Must be at least 18 years old with a high school diploma or GED.
  • Experience working in affordable housing programs including one or more of the following: LIHTC, Section 8, and HUD preferred.
  • Experience with property management-related software a plus.
  • Familiarity with Fair Housing laws preferred
PHYSICAL REQUIREMENTS
  • Must possess a valid driver's license and insurance.
  • Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
  • Must be able to lift to 15 pounds at a time.
  • Must be able to traverse a variety of properties with stairs and in a variety of weather conditions.

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