SAP SERVICE CLOUD FUNCTIONAL
2 weeks ago
10+ Years of Experience
• In-depth knowledge of CRM business processes in Service Cloud Utilities Call Center solution.
• Hands-on experience in service Cloud module implementation
• Hands-on experience with SAP Utilities Customer Service processes
• MIMO process
• Address management
• Utilities exception management
• BMD and TMD
• Customer Inquiries, Interactions and Requests
• Exposure to SAP service cloud implementation methodology and deployment options
• Design and configuration know-how (focus on design of ticket management process)
• Experience in conducting requirements gathering workshops and solution design
• Experience on scoping and Fine-tuning the SAP C4C solution
• Experience in Key user tools and screen adaptations
• Experience in creation of Org structure and customer data
• 1Exposure to Integration set up with various SAP and non-SAP systems
• Experience in customizing and tailoring the reports as per customer requirements
• Management of the design and requirement gathering workshops with the customer.
• Drive the key activities of SAP Service cloud implementations, integrating to backend ISU (ECC 6).
• Create functional specifications and work with technical consultants on application customization Work with integration SME on connection between Service Cloud and back-end ISU environment.
• Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP ISU using CPI and SAP business processes
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SAP CX Consultant | REMOTE
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SAP CX Consultant | REMOTE
1 week ago
Bellevue, WA, United States Kaav Inc. Full time100% remote.SAP CX (Customer experience) ConsultantResponsibilities: Act as the primary consultant and trusted advisor for clients implementing SAP CX solutions with an emphasis on SAP Sales Cloud Service Cloud and Marketing Cloud. Facilitate client conversations to assess requirements define scope and recommend best practices for SAP CX Conduct workshops...
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SAP EWM Functional, Amazon Leo
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SAP Integration Developer, Amazon Leo
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Bellevue, WA, United States Amazon Full timeAmazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers,...
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SAP Integration Developer, Amazon Leo
2 weeks ago
Bellevue, WA, United States Amazon Full timeAmazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers,...
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SAP Integration Developer, Amazon Leo
5 days ago
Bellevue, WA, United States Amazon Full timeAmazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers,...
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SAP UI Developer, Amazon Leo
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SAP UI Developer, Amazon Leo
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