Patient Coordinator

1 week ago

Paducah, KY, United States Marquee Dental Partners Full time
Join Marquee Dental Partners as a Patient Coordinator

Pay: Commensurate with experience

Comprehensive Benefits include:
Health/Dental/Vision Insurance
Paid Time Off
6 Paid Holidays
401k program
On the job training

Schedule: Monday - Thursday 8:15 am-5:15 pm & Friday 6:40 am - 12:15 pm

About Marquee Dental:
Marquee Dental Partners is a Dental Service Organization with nearly 50 brands in over 75 office locations. Our focus is on partnering with premier dental offices and clinicians in the Southeastern United States. Headquartered in Nashville, TN with offices in Kentucky, Tennessee, Arkansas, Alabama, and Florida, Marquee Dental offers its patients a broad range of services through their general dentistry and multi-specialty practices.Responsibilities
  • Greet patients making them feel welcome in the practice
  • Answer the multi-line phone system
  • Verify insurance eligibility and pre-authorize benefits
  • Manage the daily schedule by checking patients in/out and schedule future appointments
  • Answer patient questions about insurance and financial arrangements
  • Collect and post payments from patients and insurance companies, follow up as needed
  • Help gain a financial commitment from the patient.
  • Works with insurance companies to maximize patient benefits and ensure the practice is properly paid for patient services rendered.
  • Utilize tools skills and talents to assist patients in making the best possible decision for their needs and helping them get healthier and happier.
  • Has a" yes mentality" when helping patients.
  • Makes a positive first impression with patients by phone or in person.
  • Be a champion of the Marquee Dental Partners Mission, Vision, and Values
  • Ensure that ALL patients have an extraordinary experience in a Marquee office
  • Hold self and staff accountable for successful completion of projects, job duties, and all company deliverables.
  • Complete Continuing Education as required for self and staff. Follow required HIPAA and OSHA safety procedures, as necessary.
  • Exhibit outstanding customer service with patient as priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions.
  • Continually build and nurture a positive working relationship with the Operations Leader, doctor(s), hygiene and dental assistants
  • Strictly follow HIPAA and company standards to protect Patient Health Information (PHI) and patient personal and financial information including credit card, social security numbers etc.
  • Properly process insurance claims to ensure patient benefits are maximized
  • Other duties and responsibilities assigned Required
Qualifications
  • High school diploma or equivalent required, higher education degree preferred
  • Minimum of two (2) years experience in a dental administrative position
  • Understanding of dental insurance, the verification process and discussing financial arrangements
  • Experience with dental software required; Denticon, Dental Vision, Dentrix, or Eaglesoft preferred
  • Attention to detail and strong verbal and written communication skills
  • Knowledge of Microsoft Office
  • Ability and willingness to create a positive, supportive environment for patients and team members

Equal Opportunity Employer

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