Current jobs related to On-Demand (Micro/Paratransit) Operator - Gardena, CA - City of Gardena, CA

Salary: $21.55 - $27.51 Hourly
Location : Gardena, CA
Job Type: Part-Time
Department: Transportation Department
Opening Date: 11/10/2025
Closing Date: Continuous

Description

Under general supervision, safely operates an on-demand vehicle rendering service for the transport of passengers which may include senior citizens and persons with disabilities; communicates with and assists passengers; picks up and discharges passengers at various locations; uses mobile tools and vehicle electronics for routing and fare collection; performs other related work as required.

This position is part-time, at-will and may be scheduled to work any time between 3:40 am and 11:59 pm, seven (7) days a week, including weekends and holidays. Paid training will be provided.
Examples of Duties

Representative Duties
• Drives an on-demand vehicle to various locations within the service area in accordance with time schedule;
• Utilizes mobile tools for routing and fare collection;
• May provide door-to-door service;
• Provides safe, courteous service to all passengers which may include elderly and persons with disabilities passengers while transporting them to/from their homes and other designated locations;
• Assists passengers on and off vehicle; this may include pushing a wheelchair up and down the ramp
• Operates wheelchair lift and properly secures wheelchairs and scooters to vehicle while clearly communicating actions being taken;
• Ensures that seat belts and/or wheelchair lap belts are properly fastened;
• Receives daily driving assignments and schedules and modifies routes as directed by dispatcher and or mobile tools;
• Operates a two-way radio and mobile tools;
• Communicates, monitors, and collects proper fares;
• May be asked to maintain records, logs, and reports including but not limited to arrival and departure times for pick-up and drop-off;
• Performs pre-trip inspection of vehicles and mobile tools, reports any mechanical deficiencies with vehicle and or mobile tools, vehicle accidents or passenger emergencies accurately and timely following established procedures. Completes reports as required;
• Patience, passenger safety and customer service skills are very important;
• Communicate directly with passengers using mobile tools to arrange pick-up/drop off;
• Provide customers with information regarding GTrans services which may include schedules, routes, fares, and upcoming events.

Organizational Responsibilities
Operator is under the general supervision of the Transit Operations manager or designee, providing transportation to all passengers including the elderly and people with disabilities.
Typical Qualifications

Education and Experience
High school graduate or equivalent G.E.D. certificate, AND one (1) year of customer service experience required; experience with Transportation Network Companies is preferred; experience working with elderly, ADA, or paratransit customers is highly desirable

Knowledge and Abilities:
Knowledge of:
• Driving and safe driving practices;
• Motor vehicle laws and ordinances;
• Principles and practices of paratransit vehicle operation;
• Common mechanical failures of vehicles;
• Mobile tools and vehicle electronics;
• Basic first aid;
• Customer service skills
Ability To:
• Work independently;
• Utilize and understand mobile tools and electronics;
• Learn routes, stops, transfer points, and fares;
• Skillfully operate an on-demand vehicle;
• Read, write, and speak fluently in English and/or a second language (bilingual is desirable);
• Understand and carry-out both oral and written instructions;
• Communicate effectively;
• Understand highway traffic signs and signals;
• Prepare simple reports;
• Deal courteously and effectively with the public;• Remain calm in emergency situations and exercise good judgment as needed;
• Maturity, patience, courtesy, and memory are essential to the position

Physical Demands and Working Conditions
• The position is performed within on-demand vehicles or transportation buildings and occasionally outdoors and is infrequently exposed to extremes in temperature, humidity or wetness, gas and fumes, dust, and wind;
• Continuous use of foot controls in repetitive foot movements and continuously exposed to vibration.
• Work involves long periods of time sitting, bending (neck), extension (up and down), squatting, climbing, stooping, twisting (neck and waist), and reaching at or below shoulder level.
• Hand movements include fine manipulation, simple and power grasping, driving, steering, pushing, and pulling;
• Have vision at or correctable to 20/40, depth perception, distance vision, peripheral vision and able to distinguish the colors red, green, and yellow.
• Possess hearing in at least one ear allowing the perception of a whispered voice at five feet away.
• May be required to occasionally lift up to 50 pounds.

License
To be considered:
1. Must possess at the time of application a valid Class C California Driver's License;
2. Class B License is preferred, but not required at time of application;
3. Must have five (5) years driving experience in California or another state;
4. Must provide a current (within 30 days) K-4 printout of driving record, obtainable from the Department of Motor Vehicles;
5. Must be at least 21 years of age with some customer service experience;
6. Must have no more than one (1) moving violation and zero (0) points over the last three (3) years;
7. Must have zero (0) license suspensions or license revocations over the past 15 years;
8. If a traffic accident is reported on your K-4 printout that was not your fault, you must attach acceptable proof (i.e., No Fault Letter) to your application for further consideration;
9. Must not have any convictions, administrative suspensions, or revocations of your driver's license for driving under the influence of alcohol or drugs

Once the training program is complete drivers must possess and maintain a valid California Driver's License Class A or B with "P" (passenger) endorsement.

For candidates with no prior commercial driving experience/Class C driver's license you will be required to have the following documents readily accessible to obtain your Commercial Learner's Permit.
a. Department of Motor Vehicles (DMV) document requirements:
i. Proof of Identity
ii. Proof of Social Security
iii. Proof of California Residency

Special Conditions
• This position is designated "safety-sensitive";
• On-demand Operators are subject to the rules and regulations of the Federal Transit Administration, the Department of Motor Vehicles, and other regulatory agencies;
• Candidates must be able to pass a job-related/medical exam, which includes drug and alcohol testing.
• Employment is subject to background checks and verifications;
• Operators must also submit to random drug and alcohol testing.
Supplemental Information

Testing Process:
Minimum Qualifications - Pass/Fail
Oral Interview - 100% of total score

Possession of the minimum qualifications does not guarantee an invitation to the next step in the selection process. All candidates' materials will be carefully evaluated and only those considered best qualified will be invited to the next step in the selection process.
Vacation: Four (4) hours per month if the total hours worked is equal to or exceeds sixty (60) hours for each pay period in the month.

Sick Leave: Part-time employees shall accrue four (4) hours of sick leave per month if the total hours worked is equal to or exceeds sixty (60) hours for each pay period in the month. Employees shall be credited with forty (40) hours of sick leave upon date of hire and every January thereafter

Retirement: Employees working less than 30 hours per week will be enrolled in the Public Agency Retirement System (PARS) upon date of hire unless the employee was previously enrolled in the California Public Employees' Retirement Systems (CALPERS). City and employee equally contribute 3.75% towards benefit.

Health Plan Options: Upon eligibility PPO or HMO plans available at cost to the employee. A part-time employee becomes eligible for health insurance if the employee worked an average of thirty (30) hours or more per week over the last twelve (12) months of service.

Bilingual Bonus Pay: The city shall pay each approved part-time employee a Bilingual Bonus of eleven dollars and fifty-five cents ($11.55) per pay period as long as the employee remains eligible for this bonus.

Credit Union: Savings and loan services available through South Bay Credit Union, Kinecta, and F&A Federal Credit Union.
01

Do you have a High School Diploma or G.E.D.?

• Yes
• No

02

Do you have a valid California's driver's license?

• Yes
• No

03

Have you failed or refused to take a DOT test in the past two years?

• Yes
• No

04

How many years of driving experience in California or another state do you have?

• Less than 2 years
• 2 -3 years
• 4 years
• 5 or more years

05

Please describe your experience working with elderly and disabled customers.
06

Do you have any experience with Transportation Network Companies or other companies where you utilized a computer or tablet during the performance of your work-related duties? If so, please describe.
Required Question

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