Night Auditor
3 days ago
As the Night Auditor at Palm House, you will play a critical role in ensuring the smooth operation of the hotel during overnight hours. This position combines front desk responsibilities with end-of-day financial reconciliation. You will be responsible for auditing daily financial transactions, assisting guests with late-night check-ins or inquiries, and ensuring all departments are properly closed out for the day in accordance with property standards.
The ideal candidate is detail-oriented, dependable, and experienced in luxury hospitality or hotel finance operations, with strong customer service and problem-solving skills.
Requirements
Key Responsibilities:
Financial & Audit Duties:
- Accurately reconcile all guest folios and hotel revenue for the day across departments (F&B, Front Office, etc.).
- Balance and verify daily cash receipts, credit card transactions, and room charges.
- Run night audit procedures in the hotel's Property Management System (Opera preferred).
- Prepare and distribute daily financial and operations reports to management.
- Identify and correct discrepancies in accounts or transactions.
- Ensure that all postings, adjustments, and charges are accurate and documented.
- Greet and assist guests with check-ins, check-outs, and overnight inquiries.
- Handle late-night guest requests, complaints, or emergencies with a high level of professionalism and discretion.
- Communicate guest needs and relevant shift information to morning staff and leadership.
- Ensure lobby and front desk areas remain clean, secure, and guest-ready overnight.
- Maintain knowledge of property amenities, services, and emergency procedures.
- Complete safety walks and property checks as required.
- Assist in emergency situations by following hotel protocols and contacting appropriate personnel.
- High school diploma or equivalent required; college degree in Accounting, Hospitality, or Business preferred.
- Minimum 1-2 years of experience in hotel front office, accounting, or night audit roles.
- Experience with Opera, Unifocus or similar hotel property management systems required.
- Strong analytical, mathematical, and problem-solving skills.
- Excellent communication and guest service abilities.
- Ability to work independently with minimal supervision.
- Knowledge of basic accounting principles and financial reconciliation processes.
- Ability to remain at a desk for extended periods while working on a computer.
- Ability to stand and walk periodically.
- Must be able to lift up to 10 pounds (e.g., reports, supplies, light luggage).
- Must be able to work overnight shifts, weekends, and holidays as scheduled
Salary Description
23/hr
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