Bilingual Solutions Center Representative
1 week ago
Pay Rate: $19.51 per hour, paid weekly
Location of Assignment: Hybrid (Monday/Thursday-Friday - Remote, Tues-Wednesday - Grandview office (H building, 3rd floor))
Schedule: Monday - Friday, Flexible hours b/w 8:00a-8:00p EST, 38.75 hours/week
Assignment Length: 6-12 months, opportunity for extension/conversion pending performance, attendance and business need
Target Start Date: 1/12/2026, upon completion of new hire onboarding
Training is a total of 5 weeks, hybrid (2 days in office (Tuesday/Wednesday) and 3 from home). Training weeks 1-1-4 is Monday-Friday 10:00-6:30. The fifth week requires flexibility in hours, Monday - Friday 8:00-8:00 EST. No time-off allowed from 1/12-2/18.
*Candidate MUST have access to router. Client will provide an Ethernet cable.
**Candidate MUST review A Day In The Life video prior to interview with hiring team.
Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.
Key Responsibilities:
- Handle inbound calls from members, partners and financial professionals
- Interpret policy changes and provide expert guidance
- Maintain records and use insights to enhance customer relationships
- Ensure compliance with industry regulations and company policies
- Educate customers on financial implications, penalties, and plan benefits
- Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
- Participate in career development and goal-setting sessions
- Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
- Experience: 1+ year in customer service or sales
- Skills:
- Bilingual (read, write, speak) in both English and Spanish
- Knowledge of various insurance products and the sales process
- Solid understanding of legal implications of certain product features in different states
- Strong communication and problem-solving abilities
- Computer proficiency
#TMCS .
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