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Customer Service Representative
3 weeks ago
Position at Sylvan Veterinary Hospital
Client Service Representative - Veterinary Receptionist
Full Time or Part Time
Rate: $17.00 - $20.35 per hour
Sylvan Veterinary Hospital is seeking a full-time or part-time Client Service Representative (CSR) to join our team in Modesto, CA.
CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client's first and last impression of our hospital. It's important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.
At Sylvan Veterinary Hospital, we are dedicated to improving the lives of the pets and people we serve. Clients come to us from East Modesto, Riverbank, Oakdale, and throughout Stanislaus County because they know that nothing matters more to us than ensuring the health and happiness of their pets. We have been honored to receive numerous Bee Readers' Choice Awareds, and it shows that our commitment to outstanding care is valued by the Modesto community. If this sounds like a great fit, we'd love to hear from you
Essential Functions and Responsibilities:
- Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
- Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
- Respond with compassion and empathy in stressful and emotional situations
- Maintain a clean, stocked and orderly lobby and front office area
- Educate clients on wellness plans, pet insurance, food and products sold in waiting room
- Perform opening and closing procedures, end of day reports and deposits
- Data entry: records, client questionnaires, referral information, etc.
- Ensure that referral letters and lab results go to the corresponding veterinarians
- Admit patient: ensure that patient is weighed and all information is current
- Opportunities to learn Veterinary Assistant skills if desired
- Two years of experience in a veterinary setting (or human medical practice), preferred
- Minimum two years of customer service experience required (retail, food and beverage, etc.)
- General computer skills and ability to learn multiple programs
- Proficiency in front desk equipment (fax machine, credit card machine, copy machine, postage meter)
- Able to triage patients over the phone or in the waiting room to determine an emergency or routine office visit
- Excellent communication skills and the ability to problem solve
- Ability to handle stressful situations and prioritize tasks effectively
- Team player, have patience and maintain a positive attitude
- Must be able to work seated for the majority of the day
- Paid time-off inclusive of sick, personal and vacation
- 401K with company match
- Medical, Vision and Dental Insurance Plans with multiple options
- Employer-paid Short-Term Disability and Life Insurance
- Long-Term Disability option
- Company-sponsored Employee Assistance Program (Headspace)
- Progyny-Fertility and Family Building Support
- Digital Musculoskeletal & Physical Therapy Programs
- Referral Bonus Program
- DailyPay on Demand
- Employee Discounts for Pet Care
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
