Director Of Operations

2 weeks ago

Middletown, DE, United States Middletown Real Estate Team Full time

Join one of the fastest-growing real estate companies in the nation We credit our success to our collaborative culture, WOW-level customer experience, and doing business differently. We’re currently seeking a talented, service-oriented, and energetic Operations Manager to help lead our team and take our business to the next level. This is a multifaceted leadership position where you will manage day-to-day operations for a real estate team and its partners. You’ll oversee our systems, team members, client experience, and office culture, all while embodying and protecting our core values. Compensation & Benefits: • Base Salary $70,000 - $85,000 • Bonus opportunities • Paid time off (PTO) • Long-term growth potential within the organization Responsibilities: • Manage the day-to-day operations to ensure seamless team performance, world-class client service, and a strong, values-driven team culture • Oversee all administrative and marketing processes, ensuring consistency and excellence • Supervise admin and operations staff, tracking performance, growth, and job satisfaction • Maintain office needs, including supplies, equipment, and cleanliness • Uphold and protect team culture and values • Coordinate and track VIP client gifting, reviews, and referral systems • Manage the client experience during transactions and post-closing follow-up • Oversee CRM, Google Workspace, website, and database maintenance • Lead recruiting and onboarding of new agents and employees • Handle payroll, bill payment, lease management, QuickBooks, commission disbursements, and team financials in partnership with Alchemy of Money • Provide regular ROI reporting on marketing and lead generation • Track agent and vendor referrals and maintain those relationships in the CRM • Support the CEO with special projects and administrative needs Qualifications: • Prior operations or administrative management experience (real estate experience is a plus) • Highly organized with exceptional attention to detail • Excellent communication skills, both verbal and written • Strong time management and ability to prioritize in a fast-paced environment • Problem-solving mindset and calm under pressure • Service-oriented with a positive, team-first attitude • Comfortable working with strong personalities and holding others accountable • Tech-savvy with experience in Google Workspace and CRM systems • Real Estate license is preferred but not required Compensation: $70,000 - $85,000 base salary range + bonus potential

• Manage the day-to-day operations to ensure seamless team performance, world-class client service, and a strong, values-driven team culture • Oversee all administrative and marketing processes, ensuring consistency and excellence • Supervise admin and operations staff, tracking performance, growth, and job satisfaction • Maintain office needs, including supplies, equipment, and cleanliness • Uphold and protect team culture and values • Coordinate and track VIP client gifting, reviews, and referral systems • Manage the client experience during transactions and post-closing follow-up • Oversee CRM, Google Workspace, website, and database maintenance • Lead recruiting and onboarding of new agents and employees • Handle payroll, bill payment, lease management, QuickBooks, commission disbursements, and team financials in partnership with Alchemy of Money • Provide regular ROI reporting on marketing and lead generation • Track agent and vendor referrals and maintain those relationships in the CRM • Support the CEO with special projects and administrative needs

Compensation:
$70,000-$85,000 per year

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