Sr. Support Specialist

2 hours ago

San Jose, CA, United States Super Micro Computer Full time
Job Req ID: 26775

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro's Sales Support team is looking to add a dynamic Sr. Sales Support Specialist to assist one our Sales teams in managing customers and their orders. The Sr. Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team

Essential Duties and Responsibilities:

The Essential Duties include but not limited to following areas:
  • Sales account maintenance, providing technical and administrative product information
  • Perform daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations and process documents
  • Monitor inventory, follow up ETA with purchasers
  • Act as a liaison between sales, purchasing, production, procurement, and logistics departments
  • Provide assistance for intra-company project coordination between sales and non-sales departments
  • Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
  • Develop superior customer service relationships with prospects
  • Produce daily reports for clients
  • Provide backup support for the supervisor and team members
  • Additional duties per supervisors request


Qualifications:
• AA degree required, Bachelors degree is preferred
• At least 5+ years of direct, related sales support experience
• Experience in data entry, scheduling production and tracking orders
• Possesses strong professional communication skills including: phone, written/E-mail and presentation
• Experience in customer service and dealing with clients directly, must have problem solving skills
• Consistent track record of meeting or exceeding assigned jobs
• Must possess strong computer skills with word and excel
• Organizational skills a must

Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Salary Range

$75,000 - $90,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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