Guest Service Agent

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career

Pay Range:

$17.00-$26.00
Are you passionate about creating memorable experiences and delivering exceptional service? At Hilton Garden Inn Dana Point - Doheny Beach, we pride ourselves on our Heartfelt Hospitality, where warmth and care are at the core of everything we do. We are a dedicated team committed to exceeding expectations, embracing our beautiful beachside location, and infusing every moment with joy and flair. If you're ready to be a part of a team that values personalized service, exceptional cleanliness, and a strong connection to our community, we invite you to apply and help us create a beloved destination for all who visit.

Job Description

Job Title: Guest Service Agent

Department: Front Office/Guest Services

Supervision Exercised: N/A

Supervision Received: Guest Services Manager, Guest Services Supervisor

Job Summary: Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.

Job Duties include the following:

Guest Services & Operations:

• Completes all daily front desk agent tasks
• Greet and assist guests in a friendly, professional manner during check-in, check-out, and throughout their stay.
• Resolve guest issues, complaints, and requests with a sense of urgency and empathy.
• Ensure that all front desk procedures (room assignments, payment processing, key distribution) are performed accurately.
• Maintain knowledge of all hotel features, services, hours of operation, room types
• Ensure all reservations that need to be made manually are in the system.
• Meets Hilton Honors enrollment goals by signing up guest during check-in.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times, Adhere to all cashiering procedures
• Meet with supervisor to review daily assignments and priorities.
• Answer department telephone within three rings, using correct greeting and telephone etiquette.
• Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information.
• Other duties may be assigned.

Administrative & Communication:

• Communicate effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, Hotel Radios to communicate.
• Follow up with guest requests/complaints

Minimum Requirements:

• A minimum of one (6) months in customer service preferably in a hotel setting such as Hilton, Marriott, Hyatt or other hotel brand.
• Must have a flexible schedule and be available to work weekends, holidays and overnight shifts.
• Must have exceptional customer service skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

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