Counselor Senior Passport

Department:

38000 Advocate Lutheran General Hospital - Senior Advocate

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday - 8:00am -4:30pm

can be flexible with start/stop times

Pay Range
$21.45 - $32.20

Major Responsibilities:

Provide financial and insurance counseling services.

1)Counsel members regarding all aspects of Medicare Part A and Part B and their supplemental insurance(s).

2)Schedule appointments with members.

3)Assist, organize and file insurance claims on behalf of clients.

4)Follow-up with client and/or insurance payor to insure that all claims have been resolved.

5)Inform client of any financial obligation in a timely manner.

6)Maintains complete confidentiality of patient records.

7)Advises customers on Advocate managed care programs.

Process enrollment applications.
1)Check for completeness of application.

2)Verify insurance information given with insurance company.

3)Enter enrollment information into the computer.

4)Issue membership card and introduction letter to new member.

Visit Nursing Homes and Senior Centers.

1)Visit Nursing Homes, Retirement Centers, other locations and sites to assist those unable to come in for services.

2)Visit Senior Centers to introduce and offer services as appropriate.

3)During Advocate system wellness programs travel to various locations to act as representative to market and register clients.

Support established and new relationships.

1)Contact physicians and their staff when appropriate to inform them of your assistance to one of their patients.

2)Visit or contact various hospital areas and older adult system programs to develop an association that will benefit our patients and members.

Acquire and maintain knowledge of computer systems.
1)Read all correspondence from Information Systems regarding changes and updates to the in-house billing and registration systems.

2)Attend all training sessions.

Support hospital philosophy and departmental financial limits.

1)Demonstrate exceptional guest relations skills.

2)Maintain awareness of budget guidelines.

3)Inform supervision of all information received that impacts benefits to the program, hospital or system.

Assumes others responsibilities as assigned by supervision.

1)Review daily admissions and expirations.

2)Insure that Senior Advocate member information is current

3)Informs Hospital Insurance Verification Unit of all variables and corrections.

4)Tabulate monthly member activity for management reporting.

Education/Experience Required:
High School graduate. 1 year experience in health care. Some background working with older adults.

Knowledge, Skills & Abilities Required:
Good communication skills. Ability to work as part of a team. Some computer knowledge. Some knowledge of insurances.
None required.

Physical Requirements and Working Conditions:
Excellent attendance and punctuality record. Able to make independent decisions. Capability of traveling to and performing services at other locations.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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