Client Services Administrator

5 days ago

Indiana, PA, United States Rollins Full time
Customer Service Specialist Orkin

Location: Indianapolis, IN

Hourly Rate: $17$18 per hour (based on experience), plus commissions.

Overview

Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, well turn your people skills and attention to detail into a rewarding, long?term career with opportunities for growth and the backing of the most recognized name in pest control.

Why Orkin?

We value safety, professionalism, empathy, integrity, and innovation. Our award?winning training, career advancement opportunities, and commitment to excellence provide a supportive team culture and a foundation for success.

Responsibilities
  • Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
  • Navigate a Windows?based and web?based system to track routes and optimize schedules.
  • Apply training?developed expertise to schedule appointments and recommend alternative routes when needed.
  • Use sharp listening skills and probing questions to identify customer concerns and evaluate needs.
  • Monitor, update, and maintain the customer database with accurate information.
  • Reschedule unserved accounts within 24 hours.
  • Participate in quality assurance processes, programs, and initiatives.
  • Safeguard customers privacy and proprietary information.
Qualifications
  • Love helping people and creating positive customer experiences.
  • Strong communicator who enjoys solving problems.
  • Previous customer service or administrative experience (preferred).
  • Organized, detail?oriented, and calm under pressure.
  • Confident using computers, scheduling systems, and multitasking throughout the day.
  • Team?player who takes pride in providing exceptional support.
Benefits
  • Competitive earnings starting at $17$18 per hour plus commissions.
  • Performance bonuses for exceeding goals and delivering exceptional service.
  • Industry?leading training program.
  • Benefits that go beyond:
    • Medical, dental, vision & life insurance.
    • 401(k) with company match.
    • Paid vacation, sick leave, and holidays.
    • Employee stock purchase plan.
    • Career growth opportunities.
Physical Requirements
  • Comfortable sitting at a desk and working with computer and telephone for extended periods.
  • Regularly able to lift or move up to 25 pounds.
Seniority Level

Entry level

Employment Type

Full?time

Job Function

Other

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