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Network Operations Center Operator Lead
2 weeks ago
Relocation: No
About Us
Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.
Summary
The NOC Operator Lead is the technical expert on monitoring multiple telecommunications as well as general networking protocols and is responsible for ensuring that the network is performing to optimum capacity. The NOC Operator Lead will schedule and direct the work of the NOC operators on various telecom and network monitoring systems, tools and processes. A resource in this role has deep knowledge of telecom and network design standards, applicable security standards and regulations (e.g. FAA/FCC and NERC CIP), and processes and procedures related to the various positions within the Digital Grid Management (DGM), NOC, telecom and managed networks teams. Technical certifications may be required depending on the specifics of this role.
Standard shift is 2pm-10pm.
Key Roles & Responsibilities
- Lead other NOC Operators in their various daily activities including monitoring network performance, working NOC related change or trouble tickets, supporting the implementation of new telecom and/or network changes and running reports or diagnostics on various aspects of the network
- Lead and adapt to changes to NOC processes and tools by embracing new technologies, refining procedures to meet evolving telecom and network monitoring needs, and guiding the team to effectively utilize innovative monitoring and management tools for improved network reliability and performance
- Schedule static and rotating shifts for NOC Operators to maintain 24x7 shift coverage, including carry-over tasks getting appropriately communicated from one shift to the next
- Participate in both project and maintenance work related to the implementation of new and troubleshooting of existing telecom and network systems
- Work with vendors and service providers in order to assist in the diagnosis and resolution of network problems
- Develop, digitize and update system and procedure documentation for all network systems and infrastructure
- Work in partnership with engineering, project management, and other technician groups across Oncor to implement communications solutions
- Plan and implement changes to the transport network while ensuring adherence to all change management policies and procedures
- Strive to resolve all problems efficiently and work to identify the root cause of every problem, including following through with various teams on changes and issues that may impact their area
- Coordinate all planned outages
- Communicate with verbal and written status and network performance reports as required
- Perform end-to-end analysis on the transport network using various monitoring and management tools
- Adhere to safe work practices to support the goal of no reportable accidents within the Technology Department
- Be on call and perform shift work when needed the NOC is a 24x7 operation and all personnel will be on call in the event of a problem
- Keep abreast of technology changes, evaluate and recommend network components and develop documentation and installation standards for these components
- Provide primary responsibility for the operation and monitoring of telecommunications networks with some secondary responsibility for various aspects of enterprise networks
- Serve as a central contact and point of coordination for all network operation, maintenance, and repair efforts to ensure reliable operation of the network and accurate record of events that affect network integrity
- Perform other duties as required
Skills
- General knowledge of telecommunications network design and architecture, network operations tools and processes, various telecom / network equipment technologies, standards and regulatory requirements, and general technology system and process knowledge
- Strong computer skills including Microsoft Office applications, Word, PowerPoint, Excel, Outlook, SharePoint, and Internet/Intranet applications
- Excellent organizational, communication and interpersonal skills
- Demonstrated ability to interface effectively with internal and external stakeholders at all levels
- Demonstrated ability to effectively prioritize and work in a fast-paced, changing environment
Education and Experience
- High School diploma, GED or equivalent required
- Bachelors or associates degree in EET, Technology, Engineering, or another related field is encouraged to apply
- 4-6 years as a NOC Operator/Engineer or 6-8 years equivalent experience in a Technology, Telecom, or a Utility related role is encouraged to apply
Measures of Success
- Meets Technology Smart Grid Communication and Controls capability goals as it pertains to telecommunication / network system reliability and performance
- The NOC Operator Lead will be accountable for the development and accomplishment of aggressive workgroup goals that will enhance the effectiveness of the DGM NOC
- The NOC Operator Lead will be accountable for the accuracy and completion of RCAs of major outages managed by the DGM NOC
- The NOC Operator Lead will be accountable for the timely response to CIP related access alarms monitored by the DGM NOC
- The NOC Operator Lead will be accountable for maintaining 24x7 staffing of the DGM NOC
- Completes designated tasks as well as manages team tasks related to network monitoring, service orders, video management, ticket resolution, network tool administration, network performance reporting, etc
Benefits
At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employees success and well-being by offering such things as:
- Annual incentive program
- Competitive health and welfare benefits (medical, dental, vision, life insurance)
- Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources
- 401k with dollar-for-dollar company match up to 6%
- 401k match with student debt program
- Cash balance pension plan
- Tuition reimbursement
- Competitive vacation, 10 company holidays and 2 personal holidays
- Paid parental leave
- Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan
Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
