Senior Product Owner

Senior Product Owner - IT Service Management Platforms

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Senior Product Owner - IT Service Management Platforms

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Summary

Delivers value to Business and BT stakeholders through the planning, execution, & delivery of one or more high-quality IT Service Management software products such as, but not limited to, ServiceNow, DataDog, SolarWinds, xMatters, etc. and product enhancements through leading and mentoring multiple agile teams or a high complexity agile product team. Develop and lead teams of people with a focus on skills and deliverables. Oversee and take accountability for teams actions, providing day-to-day hands-on direction. Engage directly with customers to ensure delivery of a high-quality, robust, and scalable product on a regular basis.

Summary

Delivers value to Business and BT stakeholders through the planning, execution, & delivery of one or more high-quality IT Service Management software products such as, but not limited to, ServiceNow, DataDog, SolarWinds, xMatters, etc. and product enhancements through leading and mentoring multiple agile teams or a high complexity agile product team. Develop and lead teams of people with a focus on skills and deliverables. Oversee and take accountability for teams actions, providing day-to-day hands-on direction. Engage directly with customers to ensure delivery of a high-quality, robust, and scalable product on a regular basis.

Responsibilities

• Owns people management responsibilities of business analysts and software engineers
• Owns the development and delivery of one or multiple high complexity software product(s) in line with business needs
• Understand the importance of quality assurance practices and guidelines on SaaS platforms
• Owns and drives key business relationships for the product(s)
• Researches and analyzes industry trends and benchmarking information as they apply to product(s)
• Creates & maintains an executable backlog of product requirements
• Understands, defines, and communicates prioritization of product requirements with a mind toward business value and tradeoffs
• Assists with the distillation of product backlog requirements into user stories
• Participates actively in daily stand-ups, sprint planning meetings, sprint reviews and retrospectives to drive team alignment on product vision and value delivery
• Weighs business risks, issues, and impediments being experienced by the product team and actively assists with issue resolution
• Inspects product progress throughout the sprint and is empowered to make critical decisions and accept work completed by the team
• Supports product team members as they engage with stakeholders, build a backlog, and deliver work
• Maintains an analytical perspective during a crisis and supports crisis resolution.
• Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
• Takes ownership of and is accountable for one or more complex products, features, components, or solutions and associated performance metrics.
• Ensures team level decisions align with priorities and strategic agenda for project/product.
• Leverages budget and other financial information to support staffing and business planning efforts.
• Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives.
• Fosters an inclusive workplace where diversity and individual differences are valued.
• Participate in process analysis to determine areas of improvement using Lean and Agile methodologies.
• Presents results and/or demos with appropriate complexity for different audiences.
  
  

Mandatory Experience

• Bachelor's degree or higher
• 8+ years' experience as a Product Owner, Product Manager or Business Analyst with a min 5 years of experience in an agile environment
• 5+ years of experience as a Product Owner or Product Manager on IT Service Management platforms, monitoring platforms, or service delivery platforms.
• Strong understanding of Scrum, Lean, XP, Kanban and other agile development frameworks
• Proven experience managing design and delivery of highly technical and complex large-scale products
• Sound knowledge of emerging technologies focusing on cloud products, SaaS platforms, or Enterprise Applications
  
  

Competencies

• Strong product management skills with deep understanding of product vision and overall product lifecycle
• Strong understanding of the enterprise IT Service Management platforms, global proactive monitoring platforms and service delivery platforms.
• Demonstrated leadership and people management skills and ability to make decisions and set clear priorities
• Proven ability to recognize value and manage investments to maximize value delivered
• Strong stakeholder management and negotiation skills
  
  

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Product Management and Marketing
• Industries Food and Beverage Services

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