Desktop Support Analyst
1 week ago
Title: Desktop Support Technician / Customer Experience (CX) Associate
Location: Chicago Loop (100% Onsite)
Engagement: Jan 12, 2026 - Jul 10, 2026
Type: W2 or C2C
Rate: $45-$52
We are seeking a Desktop Support Technician / CX Associate to provide high-touch, onsite IT support in a fast-paced professional services environment. This is an internal enablement role supporting fully billable employees who require near-100% laptop uptime. The CX Associate is the first onsite responder and plays a key role in delivering a positive, professional end-user experience.
Responsibilities
- Walk-up and desk-side IT support
- Troubleshoot Windows 10, Office 365, and SharePoint issues
- Laptop hardware repair, imaging, and software installs
- End-to-end ticket ownership using ServiceNow or Remedy
- Support printers, copiers, conference rooms, and video conferencing
- Asset tracking and inventory management
- Participate in major incident calls and escalation processes
- Support internal meetings, events, and conferences
- Routine maintenance of IT spaces, equipment, and on-site inventory
- Clear communication, proactive updates, and ownership through resolution
- 1-3 years of desktop or end-user support experience
- Strong Windows and Microsoft Office skills
- Ticketing system experience (ServiceNow or Remedy preferred)
- Hands-on laptop hardware troubleshooting
- Comfortable supporting executives and billable professionals
- Strong communication, organizational, and customer-service skills
- Large corporate or professional services environment experience
- MSP background
- iOS and Android support exposure
- Seeking remote or hybrid work
- Coming strictly from call-center or phone-only support
- Uncomfortable with face-to-face user interaction
#PCFA #Public Accounting
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