IT Product Manager
1 week ago
IT Product Manager - External Communications
Location: Remote (Eastern or Central Time Zone Candidates ONLY)
- MUST have experience managing and supporting a .COM website at an enterprise level
- Must have prior technical development or deployment of changes to .COM websites.
Location: Remote (Eastern or Central Time Zone Candidates ONLY)
Duration: 14+ Month Contract
Overview:
company has an immediate opening for an IT Product Manager - External. Ideal candidates must have 3-5 years of experience supporting company external communication technology products (website and newsletter platform) for a global organization.
Responsibilities:
- Manage day to day operations and administration of global external communications products - Emphasis on coordinating customer requests and support activities (bug fixes and enhancements)
- Manage the customer request system and planning tools required to support and maintain daily operations, prioritize teamwork, remove roadblocks
- Support company newsletter platform
- Work closely with global and regional external communications stakeholders to collect and analyze requirements for projects, work requests, and change activities related to external communications technologies
- Collaborate on design, architecture, availability, reliability, performance, monitoring, and security discussions with the technical product team, external communications business partners, and vendors for external communications technologies
- Cultivating strong relationships with external communications business partners and technical product team members to ensure product delivery consistently meets agreed-upon objectives
- Communicate new features and make recommendations on usage
- Engage with IT leaders, infrastructure, and corporate security resources to ensure external communications products comply with IT best practices, standards, strategy, and laws, including data privacy, accessibility, and SEO
- Facilitating comprehensive product support and advancing IT team processes to optimize product delivery across custom and purchased technologies
- On-Call component to this position
Qualifications:
Education:
- Bachelors degree in IT or related discipline - Required
- MUST have experience managing and supporting a .COM website at an enterprise level
- Must have prior technical development or deployment of changes to .COM websites.
- Must have experience gathering requirements and creating technical documents.
- Product management experience of external communication products (corp.websites, newsletter platform, PR or social media management) at a global level - 3+ years
- Advance understanding of web development by coding through MS Visual Studio (Not solely GUI interfaces or WYSIWYG)
- Extensive understanding of IDEs (Microsoft Visual Studio)
- Understanding of cloud environments and deployment tools: Azure, Azure DevOps
- Front end web language understanding :HTML, CSS, XML, JSON, JavaScript, jQuery
- Understanding of back-end languages/frameworks: C#, .NET 6, XSLT, API's
- Knowledge of newsletter platforms for email marketing and campaign management (Ex.Oracle Eloquo or comparable)
- Familiarity with work management tools : Jira, Confluence, Monday.com, etc.
- Demonstrated experience contributing to all stages of large-scale, enterprise-level technology implementations, particularly for new solutions
- High level understanding of building responsive and mobile friendly websites
- Photoshop, Google Analytics , SEO
- Familiarity with SharePoint, M365, Teams, Windows
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