Mortgage Loan Support Specialist

6 hours ago

Dallas, TX, United States Paladin Consulting Full time

LOS Implementation Support Representative $25.00hrly

Dallas, TX 75219

Long-term contract

2+ years mortgage experience; Experience with software configuration (LOS), workflow support, and troubleshooting

  • The LOS Implementation Support Representative role involves providing technical design and support for the custom configurations of our Loan Origination Systems (LOS).
  • Assist with building the software layout specified by the users, and ensuring the smooth operation of the system, often requiring a strong understanding of their workflows.
  • Addressing workflow with mortgage companies, providing software set up, and resolutions to streamline their processes.
  • Understanding and supporting workflows across different departments roles
  • Monitoring system performance, identifying potential issues, and working with development teams to resolve problems is important.

Skills:

  • 2+ years mortgage experience
  • Call center experience
  • Software configuration (LOS), workflow support, and troubleshooting
  • Analytical, excellent communication skills, and mortgage compliance knowledge
  • Ability to make a few outbound calls and email follow-up
  • LOS experience required, PATH or Encompass a huge plus
  • Technically savvy, analytical, reliable/punctual, and patient with customers, team player

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