Customer Service Representative
12 hours ago
Under the direction of the Reconditioning Manager participate and support daily production requirements as needed including the development of routings, quotes, confirmations, production output and Sorting incoming customer products and production control functions as directed.
Principal Responsibilities
* Handle customer communications (calls, emails, faxes) by providing pricing, delivery details, order status updates, and resolving inquiries, billing issues, and product concerns.
* Enter and manage purchase orders; create sales and production orders; send confirmations; and ensure accurate customer and production data in company systems.
* Maintain customer accounts and support outside sales by preparing quotes, coordinating expedites, and assisting with inspections, returns, and credit updates.
* Process and release all reconditioning paperwork, including sorting, routing, output, and preparing production orders with required prints, instructions, and tool matching.
* Coordinate and expedite reconditioning orders in collaboration with leadership, Sales, and shop floor teams; provide support to the Reconditioning Manager as needed.
* Handle shipping coordination by closing production orders, correcting quantities, preparing delivery notes, and completing required paperwork, reports, and filing (e.g., open orders, warranty work, billing).
* Unpack, sort, and identify incoming customer tools.
* Update or create system profiles as directed and assist the Manager with data-related corrections.
* Provide general administrative and management support as required.
* Maintain a strong working knowledge of company products, services, and capabilities.
Education
- Minimum of High School Diploma or equivalent related experience with an emphasis in metal working or machine trades.
- . Proficient in administrative and documentation procedures.
- Knowledge of customer services ethics, principles and procedures.
- Should have great communication skills: both written and verbal.
- Ability to maintain professionalism and composure when communicating with customer.
- Ability to read and interpret documents such as open orders, blueprints, and procedure manuals.
- Ability to prepare reports and correspondence.
- Should demonstrate good attention to detail, listening skills, versatility and multi-tasking.
- Knowledge of industrial cutting tools (e.g. drills, end mills, dies, etc.) preferred, but not required.
- Individual must have strong work ethic, be high-energy, and detail-oriented.
- Must be competent in using Microsoft Word and Excel for generating written reports and spreadsheet. Prefer with previous experience using SAP software.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Prefer with additional education or demonstrated experience in basic accounting practices.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
-
Customer Service Representative I
4 days ago
Brookfield, WI, United States FORCE America Full timeOverview: The Customer Service Representative supports our company divisions. They provide customer support by responding to inquiries, requests for quotes, answering questions on common product lines, providing updates on existing and escalated orders, processing payments and coordinating with Outside Sales and Distribution teams. The Customer Service...
-
Customer Service Representative I
14 hours ago
Brookfield, WI, United States FORCE America Full timeOverview: The Customer Service Representative supports our company divisions. They provide customer support by responding to inquiries, requests for quotes, answering questions on common product lines, providing updates on existing and escalated orders, processing payments and coordinating with Outside Sales and Distribution teams. The Customer Service...
-
Customer Service Representative I
2 weeks ago
Brookfield, WI, United States FORCE America Full timeOverview: The Customer Service Representative supports our company divisions. They provide customer support by responding to inquiries, requests for quotes, answering questions on common product lines, providing updates on existing and escalated orders, processing payments and coordinating with Outside Sales and Distribution teams. The Customer Service...
-
Customer Service Representative I
4 hours ago
Brookfield, WI, United States FORCE America Full timeOverview: The Customer Service Representative supports our company divisions. They provide customer support by responding to inquiries, requests for quotes, answering questions on common product lines, providing updates on existing and escalated orders, processing payments and coordinating with Outside Sales and Distribution teams. The Customer Service...
-
Customer Service Representative Part Time
6 days ago
Brookfield, WI, United States K9 Resorts of Brookfield Full timeTitle: Customer Service Representative Reports to: General Manager Customer Service Representative The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a...
-
Customer Service Representative Part Time
2 days ago
Brookfield, WI, United States K9 Resorts of Brookfield Full timeTitle: Customer Service Representative Reports to: General Manager Customer Service Representative The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a...
-
Customer Service Representative Part Time
2 hours ago
Brookfield, WI, United States K9 Resorts of Brookfield Full timeTitle: Customer Service Representative Reports to: General Manager Customer Service Representative The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a...
-
Customer Service Representative.
1 week ago
Brookfield, WI, United States P.E.A.C.H. Teams Full timeRequirements Requirements: Must be able to have flexible availability including weekends and some nights. Must have strong communication skills, including a pleasant phone demeanor. Must have practical experience in customer service. Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the...
-
Customer Service Representative.
6 days ago
Brookfield, WI, United States P.E.A.C.H. Teams Full timeRequirements Requirements: Must be able to have flexible availability including weekends and some nights. Must have strong communication skills, including a pleasant phone demeanor. Must have practical experience in customer service. Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the...
-
Customer Service Representative.
2 weeks ago
Brookfield, WI, United States P.E.A.C.H. Teams Full timeRequirements Requirements: Must be able to have flexible availability including weekends and some nights. Must have strong communication skills, including a pleasant phone demeanor. Must have practical experience in customer service. Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the...
