User Support Specialist
1 week ago
Current Ringling Employees - Apply for jobs internally using the Workday "Jobs Hub" App from Global Navigation Menu on Workday Home Page.
External Applicants - Click the "Apply" button to complete the external application.
Job Description Summary
The User Support Specialist - Audio Visual provides day-to-day technical support for the institution's Audio Visual (AV) needs. The individual will assists with live event setup and on-site assistance. This role is responsible for preparing, operating, and maintaining AV equipment; responding to support requests; and ensuring dependable, high-quality audio-visual experiences for classes, meetings, and campus events. The Specialist assists with equipment tracking, routine maintenance, and basic training for faculty, staff, and students.
Job Description
DUTIES AND RESPONSIBILITIES:
Note: The following duties are illustrative and not exhaustive. Responsibilities may evolve based on organizational needs, and similar or related tasks may be assigned as necessary. Management reserves the right to assign additional duties as required.
Daily AV/IT Support
- Respond to support requests for AV systems, classroom technology, and meeting spaces.
- Troubleshoot and resolve issues with projectors, microphones, speakers, displays, video conferencing, and related equipment.
- Escalate complex technical problems to higher-level staff when necessary.
- Installation and replacement of equipment in classrooms and conference rooms.
- Other duties as assigned.
- Prepare, set up, and operate AV equipment for classes, meetings, and campus events, including lectures, performances, and conferences.
- Provide on-site technical support during live events, troubleshooting issues quickly to minimize disruption.
- Assist with after-hours and weekend event coverage as needed.
- Perform routine testing, maintenance, troubleshooting, and cleaning of AV equipment including vendor coordination, shipments and returns for warranty issues and repairs.
- Assist with tracking inventory, reporting issues, and preparing equipment for checkout or deployment.
- Provide basic training and guidance to faculty, staff, and students on using AV equipment.
- Create and update simple how-to documentation and room setup and use instructions.
- Work closely with colleagues to support institutional events and ensure consistent service delivery.
- Assist with special projects or AV upgrades as assigned.
Note: The following knowledge, skills, and abilities are representative but not exhaustive. Candidates may be expected to demonstrate additional competencies relevant to the role. Meeting the listed qualifications does not guarantee job placement or advancement.
- Working knowledge of AV equipment including projectors, microphones, sound systems, video conferencing tools, and control panels.
- Experience installing and maintaining custom AV systems including Crestron and Extron.
- Experience supporting both macOS and Windows operating environments.
- Strong troubleshooting and problem-solving skills with the ability to work under pressure during live events.
- Experience supporting large events with senior executives who expect a white glove experience.
- Excellent interpersonal, communication, and customer service skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Ability to lift 50 pounds.
- Comfortable working on ladders.
Minimum
- Five years of experience providing audio visual support, including hands-on experience with AV equipment, installations, troubleshooting, and maintenance.
- Associate's degree in Information Technology, Audio Visual Technology, Communications, or a related field; or an equivalent combination of education and significant relevant work experience in AV support or a related technical field.
- Demonstrated experience providing end-user support and training for AV technology.
- Proven ability to manage projects independently and coordinate AV support for events.
- AVIXA CTS (I,D) Certification
- Certified Crestron Programmer
- Experience setting up and monitoring Crestron Fusion.
Ringling College of Art and Design is an Equal Opportunity Employer. The College provides equal employment opportunity to all persons without regard to sex, age, gender, color, race, national or ethnic origin, religion, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis prohibited by law.
-
IT Support Specialist
2 weeks ago
Sarasota, FL, United States Gables Engineering Full timeRadiant Power is looking for an IT Support Specialist to join our team. This position is located in Sarasota, FL and is full-time, Monday - Thursday, 7:00am-5:30pm. This is not a work from home position. $22-$24/hour Radiant Power Corp. delivers the highest levels of quality and reliability from our full range of aerospace products. We provide a wide variety...
-
IT Support Specialist
6 days ago
Sarasota, FL, United States Accurate Personnel Full timeARE YOU READY TO GROW AND ADVANCE YOUR CAREER? JOIN OUR TEAM! Accurate Personnel is hiring immediately for an IT Support Specialist to join our team in Sarasota, Florida! Accurate Personnel, Inc. is a full-service employment agency that provides supplemental staffing solutions as well as payroll services at a competitive price. We pride ourselves on...
-
Patient Care Specialist III
6 days ago
Sarasota, FL, United States Millennium Physician Group Full timeJob Description Summary The Patient Care Specialist III performs advanced administrative and patient access duties to support daily medical office operations. This role is responsible for independently registering patients, verifying insurance, processing referrals, and resolving basic billing or documentation issues. The Specialist III ensures all...
-
Patient Care Specialist III
2 weeks ago
Sarasota, FL, United States Mosaic Health Full timeJob Description Summary The Patient Care Specialist III performs advanced administrative and patient access duties to support daily medical office operations. This role is responsible for independently registering patients, verifying insurance, processing referrals, and resolving basic billing or documentation issues. The Specialist III ensures all...
-
Patient Care Specialist III
6 days ago
Sarasota, FL, United States Millennium Physician Group Full timeJob Description Summary The Patient Care Specialist III performs advanced administrative and patient access duties to support daily medical office operations. This role is responsible for independently registering patients, verifying insurance, processing referrals, and resolving basic billing or documentation issues. The Specialist III ensures all...
-
Patient Care Specialist I- Lakewood Ranch
2 weeks ago
Sarasota, FL, United States Mosaic Health Full timeJob Description Summary As a Patient Care Specialist, you will be responsible for managing patient appointments, coordinating with medical staff, and maintaining accurate records. Your exceptional organizational skills and attention to detail will be instrumental in keeping our clinic running smoothly. From answering phone calls and addressing inquiries to...
-
Patient Care Specialist I- Lakewood Ranch
2 weeks ago
Sarasota, FL, United States Mosaic Health Full timeJob Description Summary As a Patient Care Specialist, you will be responsible for managing patient appointments, coordinating with medical staff, and maintaining accurate records. Your exceptional organizational skills and attention to detail will be instrumental in keeping our clinic running smoothly. From answering phone calls and addressing inquiries to...
-
Patient Care Specialist I- Lakewood Ranch
1 week ago
Sarasota, FL, United States Mosaic Health Full timeJob Description Summary As a Patient Care Specialist, you will be responsible for managing patient appointments, coordinating with medical staff, and maintaining accurate records. Your exceptional organizational skills and attention to detail will be instrumental in keeping our clinic running smoothly. From answering phone calls and addressing inquiries to...
-
Bilingual Customer Support Specialist
1 week ago
Sarasota, FL, United States Sherwin-Williams Full timeA leading paint and coatings company is seeking a Customer Service Specialist in Sarasota, FL. This role involves assisting customers with their needs both in-person and over the phone, ensuring high levels of satisfaction and meeting sales goals. Candidates must be at least 18 years old, bilingual in English and Spanish, and able to lift up to 50 lbs...
-
Bilingual Customer Support Specialist
1 week ago
Sarasota, FL, United States Sherwin-Williams Full timeA leading paint and coatings company is seeking a Customer Service Specialist in Sarasota, FL. This role involves assisting customers with their needs both in-person and over the phone, ensuring high levels of satisfaction and meeting sales goals. Candidates must be at least 18 years old, bilingual in English and Spanish, and able to lift up to 50 lbs...
