Night Audit

4 days ago

Costa Mesa, CA, United States Wincome Hospitality Full time

Compensation: $23.44 per hour

General Description

The ideal Night Audit candidate will have some previous Front Desk Agent experience, exceptional communication skills, very detail oriented and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction, and produce very accurate work.

Work Requirements

Job Requirements

  • Must stay at the front desk for the entirety of their working shift (minus breaks) and to print necessary reports.
  • Must notify security to cover the front desk/lobby area during state-mandated breaks and during report printing.
  • Answer phone calls during the shift.
  • Register guests and receive payments
  • Update the status of guests.
  • Ensure the accuracy of the accounts and transactions made with the customers.
  • Create daily management reports, this help to maintain a regular track of the business.
  • Produce pro-forma folios for the guests who will be departing the next day.
  • other than the accounting function, Night Auditors are asked to maintain front desk. These include looking after check-in, check-out, responding to customers' needs, attending their queries, housekeeping requests and reservations etc.
  • Maintain phone charges and dry cleaning issues.
  • High school degree or equivalent
  • Must be a numbers person
  • Must be fluent in Microsoft Office
  • Must be a US citizen or have a valid US work Permit/Visa
  • Ability to handle stressful situations in a calm, professional manner
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Must have the ability to work a varied schedule that may include evenings, weekends, holidays, and overnights
Physical Requirements
  • Ability to stand for entire shift
  • Ability to type, standing upright for entire shift.
  • Heavy work- Exerting up to 100 lbs of force occasionally, and/or 50 lbs of force frequently and/or up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects
  • Must arrive to work well groomed, with pristine hygiene, and professional attire
Mental Requirements
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must be at listening to, understanding, and clarifying issues raised by co-workers and guests
  • Must be able to work and understand financial information and data, and basic arithmetic functions
  • Must maintain composure and objectivity under pressure
Education Requirements
  • High school diploma
  • Experience as Front Desk Agent
  • Previous customer/guest service experience a plus Very detail oriented.

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