Customer Service Rep I

Purpose of the Position

Supports the Order Center by performing assigned daily duties for the purpose of serving the needs of the customer base through daily receipt and entry of orders.

Essential Position Responsibilities - This is a Salary Non-Exempt position.

Processes orders received through various platforms such as EDI, email, fax and phone. Processes orders daily to execute deliveries to customers through data entry, date changes, error correction, and printing and filing of related documentation/paperwork. Performs any other assigned tasks to ensure accurate and timely order processing. Adheres to internal control procedures when processing customer purchase orders, credits, rebills, etc.

Works closely with and on the behalf of customers. Demonstrates strong interpersonal, communication and negotiation skills to effectively support the Order Center by communicating and following-up with customers, as needed, for the purpose of problem resolution to include, but not limited to, product availability, pricing, lead time, and/or delivery. Coordinates with other functional areas including Supply Chain, Plant and/or outside warehouses.

Maintains accurate records and tracking of all information related to customer interaction, key indicators, and reports for assigned business units. Prepares or contributes to reports with accuracy and timeliness. Contacts other personnel to obtain additional data for reporting, as necessary.

Writes and/or maintains Standard Work Instructions for the Order Center to ensure consistent use of best practices.

Other ‘Essential Position Responsibilities’ that are based on assigned business units include direct order entry, accounts receivable processing, and/or logistics appointment line responsibilities.

Participates as a member of the Team. Participates in the ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure best practices with all team members. Attends appropriate team meetings.

Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies, LEAN); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems - including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the person in this position and is not intended to limit the thinking and creativity of the person as to the work of this function nor is it intended that this describe all the work that may be required of the person in this position.

Physical Activities: Enters and locates information on a computer. Communicates with Customers via telephone and/or electronic mail. Visually verifies information, often in small print. Presents information to small or large groups.

Personal Protective Equipment (PPE): As required by visiting facility.

Travel: Travels domestically to and from multiple facilities or work-sites, possibly requiring overnight stays.

Technical Experience: 0-2 years experience in a Customer Service Representative role.

Industry Experience: Preference for food processing organization.

Minimum Education: High School Diploma or equivalent. Upon employment, enrollment in LEAN, BEST 212 and other developmental opportunities for training through Simmons University is highly recommended.

Preferred Education: N/A

We value military experience and welcome veterans to join our team.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.