Insurance Customer Service Representative
3 days ago
Location: Lees Summit, MO 64063 (100% Onsite)
Duration: 3 - 4+ month+ (assignment with opportunity to be extended, not Guaranteed)
Shift: 3 Shift hours available:
Mon-Fri (7:00 am - 4:00 pm) CST - 1st
Mon-Fri (8:00 am - 5:00 pm) CST - 2nd
Mon-Fri (9:00 am - 6:00 pm) CST - 3rd
Job Description:
The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.
Duties and Responsibilities:
- Make outbound calls to life insurance applicants and complete interviews or leave return messages
- Gather medical, financial, occupational, and avocation histories during interview.
- Review and edit information collection during the interview for quality assurance purposes.
- Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results.
- Learn the specific requirements stipulated by each client company.
- Respond to the needs and request of clients, staff and management in a professional and expedited manner.
- Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings.
- Perform other duties as assigned to meet the business needs or customer requirements.
Qualifications:
- Experience in healthcare, insurance, medical terminology, or customer service preferred
- Strong attention to detail and excellent phone communication skills
- Ability to deliver concierge-level customer service
Required Education: High school diploma or equivalent
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