Branch Operations Manager

7 days ago

Greenville, SC, United States Greenville Full time

Are you a natural leader who can inspire a team to excel? We are seeking a Branch Operations Manager to motivate, train, and develop our Service Team, helping them reach their full potential

Who We Are: With 40 years of being family-owned and operated, our mission is simple: "BUILDING A COMPANY WE CAN BE PROUD OF." We take pride in everything we do, paying close attention to every detail to ensure the highest quality.

Role Overview: This is an opportunity to work closely with the Greenville Operations Center and your Team of multiple Field Managers, Outside Sales, Pump Truck Drivers, Trainees, Apprentices, and Plumbing Pro's at our Greenville, South Carolina Branch. You will receive comprehensive operational support from departments including Regional Managers, Marketing, Account Management, Human Resources, and Customer Relations as well as working closely with the Owners of the Company.

Responsibilities:

  • Supervise and manage 19-25 service employees, multiple apprentices, outside sales and trainees which includes involvement in hiring decisions, coordinating schedules, conducting staff meetings, training, performance evaluations, and overseeing all administrative duties related to the Greenville, SC branch.

  • Assist both Field Managers in leading technicians to maximize productivity by coaching, training, and developing their technical, customer service, and sales skills.

  • Provide administrative, customer service, and sales support to the field via telephone and on-site visits.

  • Review and audit technician paperwork daily; ensure all equipment is in proper operating condition and manage administrative compliance.

  • Resolve customer issues and complaints to ensure satisfaction.

  • Collaborate with the Field Managers and Leadership to grow sales volume year over year as outlined in annual goals.

  • Prepare written work cost estimates for clients.

  • Follow up with current customers to provide solutions to their plumbing and drain cleaning challenges.

  • Ensure all employees adhere to safety policies and procedures.

Qualifications:

  • Minimum 3-5 years of administrative management experience in plumbing, maintenance, construction, or a related field of a team of 20 or more.

  • Trades experience highly preferred.

  • Consistent track record of meeting or exceeding annual goals and objectives.

  • Proficient computer skills, including Google, Microsoft Suites, ServiceTitan, or equivalent CRM software.

  • Excellent written and verbal communication skills.

Benefits:

  • Medical, Dental, and Vision Insurance

  • Retirement Plan with Employer Match

  • Company-Supplied Life Insurance Policy

  • Paid Time Off and Paid Holidays

  • School Supply Program

  • Company-Provided Cell Phone & Tablet

  • Roto-Rooter Advantage Benefits

  • Company Events (cookouts, Christmas party, sporting events, etc.)

If you are an outgoing, team and customer service-oriented individual, eager to create a great work environment while maintaining work/life balance, Roto-Rooter is the company for you

Candidates must pass a pre-employment background screening including drug-test and motor vehicle records check.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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