Front of House Supervisor

Salary: $68,621.00 - $91,958.00 Annually
Location : Elgin, IL
Job Type: Full Time
Job Number: 20251203-1
Department: Cultural Arts and Special Events
Division: Hemmens Cultural Center
Opening Date: 12/03/2025
Closing Date: 12/24/2025 11:59 PM Central

POSITION OVERVIEW

The Front of House Supervisor performs intermediate professional and technical work in overseeing the operation of the box office, scheduling ushers and other front of house staff, coordinate concessions (in-house and external), hospitality and event coordination; does related work as required. Work is performed under the general supervision of the Cultural Center Manager. Supervision is exercised over Box Office personnel and volunteers.

The ideal candidate will have strong organizational and customer service skills, experience in theatre or hospitality, and the ability to lead a team effectively and efficiently. The ideal candidate will be collaborative and supportive in nature, innovative and thoughtful with an eye always on the full experience of the audience member/artist/renter while being cognizant of limitations. This candidate will work with the DCASE and City of Elgin staff to further solidify Elgin's reputation as a city of the arts.
ESSENTIAL DUTIES AND RESPONSIBILITIES

This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects; work requires climbing, balancing, reaching, standing, walking, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside environmental conditions, and noise.
KNOWLEDGE, SKILLS AND ABILITIES

Thorough knowledge of standard office practices, procedures and equipment; thorough knowledge of box office operations and practices; general knowledge of accounting procedures related to ticket sales; general knowledge of the operation of the theatre or public assembly facilities; ability to maintain financial and statistical records and accountability systems for admission tickets and receipts; ability to establish and maintain effective working relationships with other employees, promoters and the general public. Knowledge of and experience with Public Assembly Venue Ticketing Systems and Practices. Ability to work with various City of Elgin departments.

• Professional level of verbal and written communication skills.
• Fast learner with a strong work ethic and a high sense of responsibility in an ever-changing environment.
• Must be able to handle sensitive matters and exercise excellent judgment.
• Ability to work independently and within a team to perform multiple prioritized tasks.
• Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines.
• Eagerness to support others.
• Passionate about live music and performing arts.
• Ability to work a flexible schedule, as needed.
• Excellent written and verbal communication skills.
• Comfortable with making changes on short notice.
• Strong proficiency in computer skills, including use of MS Office, BOX, Slack, Salesforce, Canva, etc.
• Strong eye for creative detail and deep knowledge of the entertainment, live performance, and theater world.
• Superior customer service, public speaking, and presentation skills.
• Experience working with events and volunteers.
• Must possess strong organizational skills.
• Ability to work weekends and extended hours when necessary.
• Must be physically capable of lifting boxes up to 50 lbs. setting up tables and pop-up tents, hanging banners and other similar duties.
• Bilingual preferred.

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE:
Any combination of education and experience equivalent to graduation from an accredited college or university with major course work in accounting or related field and considerable clerical experience including experience in box office operations.

• Experience in a management or supervisory role for a minimum of 3 years.
• Event management experience considered an asset.
• Experience with contracts and negotiating considered an asset.
• Familiarity with marketing and marketing practices considered an asset.

1) Vacation -
1 to 5 years of service - 2 weeks

6 to 11 years of service - 3 weeks

12 to 21 years of service - 4 weeks

22 or more years of service - 5 weeks

The city manager, in the city manager's discretion, may also include up to five (5) years of non-City of Elgin prior professional or supervisory service of an employee in the same or similar field in determining years of service of an employee for the purpose of vacation at initial hire. If an employee is granted vacation accrual in a higher range than one (1) to five (5) years of service, he or she shall not advance to the next range until he or she has attained the required number of years of service with the city for such range.

The accumulation of vacation leave shall be limited as provided by Ordinance No. S11-09, as amended.

2) Sick Leave - For employees hired prior to March 1, 2010, fifteen (15) days placed on account upon commencement of employment plus annual accrual of one day (8 hours) per month. For employees hired on or after March 1, 2010, fifteen (15) days placed on account when commencing employment, plus annual accrual of .5 days (4 hours) per month. Employees may accumulate sick leave up to a total maximum accrual of 241 sick days, which is the equivalent of 1928 hours of sick leave.

3) Life Insurance - in an amount equal to the nearest $1,000 of the employee's annual base salary.

4) Holidays - New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.

5) Personal Days - Three (3) personal days shall be provided per year. Employees commencing employment between January 1 and June 30 in a year shall receive all three (3) personal days for such year. Employees commencing employment between July 1 and December 31 in a year shall receive one (1) personal day for such year. Employees in the Public Safety Communications Shift Supervisor position that are assigned to a 12-hour work day shall instead receive 36 hours of personal time if they commence employment between January 1 and June 30 in a year and 12 hours of personal time if commencing employment between July 1 and December 31 for such year.

An annual ordinance, ordained by the City Council of The City of Elgin, establishing pay and benefit plans for certain appointed officers and employees of the City of Elgin exists. Refer to this ordinance for more detailed information.
Additional benefits include
• Vision
• Dental
• Voluntary Life
• Flexible Spending account
• Retirement - IMRF
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Deferred Compensation
• Direct Deposit
• Open Door Policy
• Centre membership
• In-house training programs

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