Customer Care Specialist

2 weeks ago

Cary, NC, United States Globe Life AIL - McQuade Organization Full time

Full-Time Entry-Level Position – Customer Service Experience Wanted

Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team

Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families.


Who Thrives in This Role?

You’ll love this job if you’re:

  • 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value.
  • 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools.
  • ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication.
  • 🤝 A helper – You’re patient and understanding, committed to creating positive interactions.
  • 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity.
  • 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed.


What You’ll Do:

  • Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
  • Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
  • Update and maintain accurate support documentation and FAQs.
  • Collect and route customer feedback for internal improvement.
  • Demonstrate perseverance and empathy in resolving client concerns.
  • Learn continuously and share your knowledge with teammates.


What We’re Looking For:

  • Excellent written and verbal communication skills.
  • Commitment to working hard to grow.
  • A customer-first mindset with a strong desire to assist others.
  • Previous customer service or soft sales experience is a plus.
  • Comfort with live chat, email communication, and CRM platforms.
  • Ability to learn quickly, stay organized, and handle multiple priorities.
  • A positive attitude and a growth mindset – we value coach ability over perfection

🎯 Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit.

What We Offer:

  • 💵 Weekly pay plus performance-based bonuses
  • 🩺 Health, life, and retirement benefits
  • 🚀 Merit-based promotions and opportunities for advancement into leadership roles
  • 🤝 A supportive, team-oriented culture that values your growth

Ready to make a real impact while building a long-term career?
Apply today to join a team that values passion, purpose, and people.

Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities Cary NC 27513

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