Guest Services Representative

4 days ago

Durham, NC, United States Washington Duke Inn & Golf Club Full time
Job Details

Job Location
WDI - Durham, NC

Position Type
Full Time

Salary Range
$19.00 - $19.00 Hourly

PM Guest Services Representative

At the Washington Duke Inn & Golf Club, we take pride in delivering exceptional service and creating meaningful connections with our guests. As a Guest Services Representative, you'll be the first friendly face our guests meet and the person who ensures their stay begins and ends seamlessly.

What You'll Do:
  • Provide efficient check-in and check-out services in accordance with accounting procedures.
  • Respond promptly and warmly to guest questions, concerns, and special requests-always keeping management informed of unusual situations.
  • Maximize room revenue and occupancy levels through suggestive selling and yield management strategies.
  • Review daily reservations, process special requests, and ensure timely delivery of guest amenities.
  • Stay informed about current rates, packages, and promotions and communicate them effectively.
  • Develop in-depth knowledge of guest rooms, in-house facilities, and local attractions.
  • Maintain a cash bank, process transactions accurately, and complete all required reports and paperwork.
  • Support Reception Managers, fellow guest service agents, reservations, and PBX operators to ensure smooth daily operations.
What We Offer:
  • Competitive pay with growth opportunities
  • Health, Dental, Vision, Life Insurance, and supplemental coverage (Short-Term/Long-Term Disability, Critical Illness & Accident)
  • 401(k) with employer match (after 6 months of employment)
  • Generous Paid Time Off (PTO) program to support work-life balance
  • 8 Paid Holidays annually
  • Complimentary employee meals & free on-site parking
  • Family & Friends room and dining discounts
  • Employee Assistance Program (EAP)
  • A supportive, team-oriented environment where you can grow and thrive
If you're passionate about hospitality, enjoy building relationships, and want to be part of a team that feels like family, we'd love to hear from you

Qualifications
  • 1-2 years of customer service experience. Guest Services/Front Desk Agent experience is a plus.
  • Developed English skills both written and orally.
  • Lifting up to 30 pounds
  • Requires standing to a significant degree.

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