IT Help Desk Support I

1 week ago

Osceola, AR, United States Kagome Full time
Description

JOB TITLE: IT Help Desk Support I

JOB PURPOSE AND SUMMARY

To support, assist and coordinate activities in computer operations by performing the following duties and responsibilities.

Support the review, understanding and compliance of all programs, policies and procedures contained in the Master Food Safety and Quality Management System.

DUTIES AND RESPONSIBILITIES

% OF

ITEM TIME JOB FUNCTIONS
  1. 25% Provide basic help desk support by troubleshooting issues with end user desktop/laptop, printer, copiers, and software. When needed, open tickets with software/hardware support companies to assist with specific user issues. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. This includes providing remote assistance whenever needed to remote users, as well as other facilities when needed.


2. 20% Setup and configure all new workstations for users, making sure to move all required data from the old workstation to the new one. Once completed, verify that all required applications are in working order for the end user.

3. 20% Administer, desktop computers, printers, copiers, security updates and patches. Adjust hours of work, priorities, and assignments to ensure efficient operation, based on work load. Meets with users to determine quality of service and identify needs.

4. 20% Open tickets and document all troubleshooting procedures taken and resolution of the issue. Provide end users with timely written and oral updates regarding their support issue. Take action to prevent the issue from occurring.

5. 10% Assist with evaluating new software and hardware to determine usefulness and compatibility with existing software and hardware. As well as assisting with evaluating proposed data processing projects to assess adequacy of existing hardware, and recommends purchase of equipment.

6. 5% Perform other duties as needed or assigned by supervisor.

TOTAL 100%

POSITION DIMENSIONS AND QUALIFICATIONS

Internal Contacts:

Corporate Management, Management Team in all departments, employees and network users

External Contacts:

Vendors, customers and contractors.

Education Level and Focus:

High school or equivalent. Technical or Vocational School Certification in Computer Science or related highly desired; A combination of years of experience and education will be acceptable.

Years and Type of Related Experience Required:

Basic troubleshooting of computers/networks.

Manufacturing experience preferred.

Excellent communication skills.

SKILLS AND ABILITIES

Interpersonal and Communication:

Must have excellent oral and written communication skills. Possess the ability to convey technical applications to non-technical personnel. Exercise good judgment in problem solving situations. Must be personable and self-motivated and conduct themselves in professional manners.

Technical and Analytical:

Must have excellent organizational skills. Requires great attention to detail. Reliable and punctual with reports and presentations. Possess good safety habits.

Physical Demands:

Physical and mental demands, including standing for long periods of time, mix of office and plant work. Must be able to work extended hours on occasion and be willing to travel up to 10% of the time. May need to install or repair cables with the use of proper safety gear in high locations using a scissor lift. This is a Safety Sensitive position.

Work Environment:

Food plant, cold, hot and humid conditions, wet floors, high noise levels, forklift and pedestrian traffic.

This is a Safety Sensitive Position.

Special Equipment Used:

Computers, hardware and software

  • IT Specialist I, BRS

    3 days ago

    Osceola, AR, United States Big River Steel Full time

    Job Description Job Description General Summary Big River Steel, LLC is seeking a IT Specialist to join the IT team. This is great opportunity for someone early in their career looking for hands on experience and growth. In this role, the Jr Systems Engineer will be responsible for providing IT helpdesk and systems support services to various users...

  • Cashier/ Cook/ Server/ Customer Service

    19 hours ago

    Osceola, AR, United States McDonald's Full time

    divh2Crew Position Part-Time Ar. Locations/h2pHiring part-time employees!!! Apply here!!!/ppWant to work 2-3 days per week? Apply here!!!/ppWant to work 20 hours per week or less? Apply here!!!/ppText 38000 to AR158 for Blytheville to apply/ppText 38000 to AR159 for Osceola to apply/ppThis job posting is for a position in a restaurant owned and operated by...

  • Cashier/ Cook/ Server/ Customer Service

    4 minutes ago

    Osceola, AR, United States McDonald's Full time

    divh2Crew Position Part-Time Ar. Locations/h2pHiring part-time employees!!! Apply here!!!/ppWant to work 2-3 days per week? Apply here!!!/ppWant to work 20 hours per week or less? Apply here!!!/ppText 38000 to AR158 for Blytheville to apply/ppText 38000 to AR159 for Osceola to apply/ppThis job posting is for a position in a restaurant owned and operated by...

  • Shift Manager Osceola,AR

    2 weeks ago

    Osceola, AR, United States McDonald's Full time

    Shift Manager at a McDonald's Restaurant is eligible for incredible benefits including. Wages up to $15.25 (Based on Experience, Availability and interview) Early paycheck access through Tapcheck (ask hiring manager for details) • Paid vacation • Monthly Bonus plan • 401K •Semi Annual wage review •Advancement opportunities •Education through...

  • Occupational Therapist

    3 days ago

    Osceola, AR, United States Cynergy Rehab GroupArkids Pediatric Day Centers Full time

    Come work for an established, supportive company that puts pediatric therapy at the heart of its brand! As an Occupational Therapist, you will assess and treat patients with orthopedic, sensory processing, and social-emotional disorders.  You may perform research related to fine motor, visual-perceptual, cognitive, and sensory problems and implement...

  • Customer Service Associate I

    2 weeks ago

    Osceola, AR, United States Dollar Tree Full time

    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep the store...

  • Customer Service Associate I

    1 week ago

    Osceola, AR, United States Dollar Tree Full time

    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep the store...

  • Customer Service Associate I

    1 week ago

    Osceola, AR, United States Dollar Tree Full time

    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep the store...

  • Customer Service Associate I

    2 weeks ago

    Osceola, AR, United States Dollar Tree Full time

    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep the store...

  • Customer Service Associate I

    5 days ago

    Osceola, AR, United States Family Dollar Full time

    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep the...