Client Service Representative
2 weeks ago
Making a difference is what we do Are you passionate about top notch veterinary & client care? So are we Your career path awaits at the newly opened Metropolitan Veterinary Urgent Care and Specialty in Wayne, PA
This state-of-the-art 6,000-square-foot facility conveniently located just minutes from Metropolitan Veterinary Associates, Rt. 476/Rt. 76/Rt. 30, and the PA Turnpike, is equipped with everything you need to provide outstanding care to your patients. As part of this innovative facility, you'll not only provide top-tier urgent care services but also work alongside an exceptional team of Emergency Doctors and Specialists.
If you're looking to take your profession to the next level in a collaborative, openhearted environment, this is the place for you
About the Customer Service Representative - Urgent Care Role:
We are seeking a seasoned, experienced Customer Service Representative to join our growing team As the first point of contact for clients and patients, you will play a vital role in ensuring a welcoming, professional, and efficient experience.
This position includes a hybrid responsibility: Sundays you will work at Metropolitan Veterinary Associates (MVA) in the EAL role, supporting the Emergency and Critical Care service by assisting with client communication, patient check-in/check-out coordination, and overall flow of the emergency department. Strong multitasking skills, communication confidence, and comfort in a fast-paced ER environment are essential.
Schedule
This is a full-time position with the following schedule:
- Sunday: 9:00 AM - 5:00 PM at MVA in the EAL role
- Tuesday-Friday: 4:00 PM - 12:00 AM at MVUCS
- Starting at $19.00 + 15% Shift Differential
- Providing a warm and friendly first impression to all clients and patients.
- Communicating with clients and the medical team in a clear, professional, and compassionate manner.
- Answering phones, managing client inquiries, and scheduling app ointments effectively.
- Maintaining accurate patient records and updating client information.
- Assisting with patient admits and discharges, as well as payment processing.
- Supporting the cleanliness and organization of the hospital, including the front desk and lobby areas.
- Multitasking and prioritizing responsibilities in a fast-paced environment.
- Collaborating with team members to ensure smooth workflow and excellent care.
- Leading industry compensation
- Education Assistance Program & tuition reimbursement
- Medical, Dental and Vision insurance
- Paid time off
- Paid volunteer time off
- Continuing education paid time off and allowance (for licensed and non-licensed team members)
- Retirement plan including matching funds
- Pet adoption reimbursement
- Mentorship with a team dedicated to Education and Development
- Emotional support and well-being benefits for team members
- Unlimited growth potential
- Friendly and professional demeanor.
- Strong communication and organizational skills.
- Proficiency with computers and phone systems.
- Basic understanding of veterinary terminology (or willingness to learn).
- Comfort being around animals and working in a pet-focused environment.
- Ability to handle multiple tasks in a dynamic, team-oriented setting.
- Attention to detail and the ability to stay calm under pressure.
At MVA, YOU are our priority. If you're looking for a career where you can thrive, grow, and truly make a difference, we'd love to have you join our team?
#ACP2
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