Bilingual Customer Service

2 days ago

Austin, TX, United States Sun Loan Full time

Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be provided with training to be successful. The role directly supports the Customer Service Team Lead. Responsibilities include working and resolving my.sunloan.com customer portal tickets in a timely manner and escalating to IT when needed. Document tickets appropriately and respond to emails and calls. Assist via phone or in person with troubleshooting hardware and/or software in the office. Setup and install new or replacement equipment.

Our employees - just like our customers - are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success.

Responsibilities/Requirements:

  • Possess excellent telephone communication and customer service skills, displaying a high level of professionalism

  • Learn quickly and apply new job-related information

  • Work well with others, willing to take feedback from supervisors and team members

  • Working knowledge of computers, phone systems, and basic calculator functions

  • Must be able to work as scheduled

  • Must complete required company training

  • Must be at least 18 years of age

  • Minimum three years of experience in a call center environment or customer service

  • Ability to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (from 8:30am-12:30pm)

  • Bilingual a plus

  • Must be able to lift 10 pounds

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