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Customer Service Representative
2 weeks ago
Vandalia, OH
Pay Rate: $20.00 - $22.00 per hour
Shift: 8 AM - 5 PM
Problem Solver? Listener? You'll Fit Right In
Problem-solver, people-person, multitasker. If that's you, this Customer Service Representative job is your chance to put your skills to work.
This Role's a Match If You:
- Associate's degree or equivalent work experience.
- 3+ years of customer service experience; manufacturing experience preferred.
- Proficient in ERP systems and Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Strong interpersonal and communication skills, both written and verbal.
- Excellent decision-making, time management, and organizational skills.
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- High attention to detail and accuracy.
- Mechanical aptitude and basic math skills.
- Strong customer focus and commitment to continuous improvement.
- Positive attitude, punctuality, and professional workplace conduct.
- Knowledge of ISO 9001, ISO 13485, and AS9100 standards is highly desirable.
- Process purchase orders and quotes, ensuring accuracy in pricing, part numbers, revisions, and shipping instructions.
- Plan and schedule jobs according to customer specifications, tracking each order through the entire production lifecycle.
- Communicate continuously with internal departments and customers to relay information, instructions, and updates.
- Learn and maintain expertise in product options, components, and account-specific requirements.
- Collaborate with Purchasing to ensure materials are available for scheduled production.
- Follow up on open quotes and support new business opportunities.
- Identify process improvements and efficiency opportunities, taking ownership and initiative to implement changes.
- Support the Customer Service Manager with procedural updates and ensure compliance with company standard s.
- Maintain accurate records in the ERP system and Microsoft Office tools.
- Participate in continuous improvement activities and uphold industry standards (ISO 9001, ISO 13485, AS9100).
- Perform other duties or projects as assigned to support the team and organizational goals.
- Good weekly pay you can count on
- Medical, dental, vision + life insurance
- Optional 401(k)-because your future matters
- Referral bonuses-share the opportunity, earn extra cash
- Great people
"The Staffmark team had consistent communication and a friendly demeanor." Staffmark Associate
Ready to talk your way into a steady paycheck? Apply now
Join a Team That Works for You
At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.
