Customer Support Specialist I

2 weeks ago

Odessa, TX, United States Kimray Full time
Description

Job Title: Customer Support Specialist I

Department: Kimray Sales and Service

FLSA Class: Exempt

Pay Type: Salaried

Job Summary: Responsible for managing customer orders and shipments, researching and resolving complaints and ensuring customer retention and satisfaction.

Essential Job Functions:
  • Maintains customer relationship with Kimray store through email, phone, or walk-ins.
  • Enters orders and responds to basic customer inquiries and concerns.
  • Provides quotes to customers.
  • Provides basic product selection assistance to customers.
  • Promotes Kimray products.
  • Performs work under general supervision.
  • Maintains end of day filing system and emails.
  • Proactively reviews customer back orders and communicates updated availability to customers.
  • Participates in regular system and product training.
  • Complies with all safety policies, practices, and procedures. Reports all unsafe activities to supervisor and/or a Health Safety and Environmental team member.
  • Participates in proactive teams to achieve departmental and company goals.
  • Seeks opportunities to add knowledge through the Kimray L&D group, peer group, and direct supervisors.
  • Completes assigned Level 1 Training.
  • Performs other duties as assigned.
Qualifications:
  • 0-3 years prior sales experience
  • Must have analytical, problem solving and critical thinking skills.
  • Ability to interpret a variety of instructions in written, oral or diagram form
  • Must have proficient computer knowledge
  • Capable of effectively communicating information to internal and external groups in written, oral, or diagram form.
  • Must have valid driver's license and clean MVR
  • Must pass background check and drug screen
Core Competencies:
  • Ensures Accountability - Holding self and others accountable to meet commitments.
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Demonstrates Self Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Supervisory Responsibilities: No

Education:
  • High School Diploma or GED required
Work Environment:
  • Office Environment
  • Warehouse/Repair Shop Environment as needed
  • PPE Required in Specific Areas
Physical Requirements:
  • Repetitive use of hands
  • Lifting, pushing and pulling up to 75 lbs.
Safety Sensitive Position:
  • Yes

  • SPECIALIST - INTEGRATION SUPPORT

    2 weeks ago

    Odessa, TX, United States Ector County Independent School District Full time

    Job Title: Integration Support Specialist Wage/Hour Status: Exempt Reports to: Data Coordinator Pay Grade: Tech Pay 4 Dept. /School: Information Systems Days: 227 Primary Purpose: To organize, support and maintain district applications. Develop, organize and maintain procedures for access to district applications. Ensure and establish processes for annual...

  • SPECIALIST - INTEGRATION SUPPORT

    1 week ago

    Odessa, TX, United States Ector County Independent School District Full time

    Job Title: Integration Support Specialist Wage/Hour Status: Exempt Reports to: Data Coordinator Pay Grade: Tech Pay 4 Dept. /School: Information Systems Days: 227 Primary Purpose: To organize, support and maintain district applications. Develop, organize and maintain procedures for access to district applications. Ensure and establish processes for annual...

  • Fulfillment Specialist

    4 days ago

    Odessa, TX, United States Fastenal Full time

    Job Description Fulfillment Specialist 320 East I-20, Odessa, TX 79766 TXODE Public Store Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW: Embark on your journey as a Full-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our industry leading vending program. If...

  • Fulfillment Specialist

    2 days ago

    Odessa, TX, United States Fastenal Full time

    Job Description Fulfillment Specialist 320 East I-20, Odessa, TX 79766 TXODE Public Store Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW: Embark on your journey as a Full-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our industry leading vending program. If...

  • Fulfillment Specialist

    6 days ago

    Odessa, TX, United States Fastenal Full time

    Job Description Fulfillment Specialist 320 East I-20, Odessa, TX 79766 TXODE Public Store Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW: Embark on your journey as a Full-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our industry leading vending program. If...

  • Customer Site Warehouse Support

    6 days ago

    Odessa, TX, United States Fastenal Full time

    Job Description Customer Site Warehouse Support 320 E Interstate 20, Odessa, TX 79766 TX497 Single Customer Store Full-time Shift(s): MON TUE WED THU FRI SUN 7:00am - 5:00pm OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Fastenal Company is committed to...

  • Customer Site Warehouse Support

    2 weeks ago

    Odessa, TX, United States Fastenal Full time

    Job Description Customer Site Warehouse Support 320 E Interstate 20, Odessa, TX 79766 TX497 Single Customer Store Full-time Shift(s): MON TUE WED THU FRI SUN 7:00am - 5:00pm OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Fastenal Company is committed to...

  • Customer Site Warehouse Support

    1 week ago

    Odessa, TX, United States Fastenal Full time

    Job Description Customer Site Warehouse Support 320 E Interstate 20, Odessa, TX 79766 TX497 Single Customer Store Full-time Shift(s): MON TUE WED THU FRI SUN 7:00am - 5:00pm OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Fastenal Company is committed to...

  • Customer Service Associate I

    3 days ago

    Odessa, TX, United States Dollar Tree Full time

    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep the store...

  • Customer Service Associate I

    7 days ago

    Odessa, TX, United States Dollar Tree Full time

    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep the store...