Seasonal Call Center Team Member/Lead
2 weeks ago
- Employee discounts
- Flexible schedule
- Training & development
Join a dynamic call center team during tax season We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career-this is the role for you.
What You'll Do:
- Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
- Make outbound calls to clients confirming appointments for offices across the region
- Assist consumers with refund advance programs and troubleshoot account issues.
- Accurately document all customer interactions for trend analysis and quality assurance.
- Maintain high service levels and call quality standards.
- Collaborate with team members and leadership to ensure positive customer experience.
- 1+ years of customer service experience (call center preferred).
- Tax preparation experience is preferred. (willing to train the right candidate)
- Experience with chat/email support and navigating multiple systems.
- High school diploma or GED required.
- Experience in financial services, bookkeeping, banking, or tax support is a plus.
Provide best-in-class customer service to taxpaying customers by phone in a fast-paced environment.
Key Responsibilities:
- Respond to various tax inquiries.
- Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements.
- Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards.
Compensation: $13.00 - $16.00 per hour
Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.
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