Current jobs related to Senior ServiceNow ITOM and ITAM Technical Consultant - Dover, DE - CAI

  • ServiceNow Solutions Engineer

    7 days ago

    Dover, DE, United States Concord IT Systems Full time

    Position Title* ServiceNow Solutions Engineer Position ResponsibilitiesTitle: ServiceNow Solutions Engineer Location - 801 Silver Lake Blvd, Dover, Delaware 19904 Remote (Need nearby candidate within 50 to 60 miles to client location) Exp: 10 + years Job Description: • Strong Functional and Technical knowledge of the Platform providing guidance and...

  • Senior/Vice President, Technical

    2 weeks ago

    Dover, DE, United States PAREXEL Full time

    At Parexel , we don’t just support drug development—we help shape it. As a Senior/Vice President, Technical on our Regulatory Strategy (RS) team, you’ll be at the forefront of innovation, guiding biopharma companies through complex regulatory landscapes to bring safer, more effective therapies to patients worldwide. You will: • Lead strategic...

  • Senior Decision Support Consultant

    3 days ago

    Dover, DE, United States Highmark Health Full time

    Company : Highmark Inc. Job Description : JOB SUMMARY This position serves as a critical business-to-technical liaison, bridging the gap between business needs and the analytical technology team. The Senior Decision Support Consultant will leverage technical, analytical, and business expertise to design, develop, and support various complex projects and data...

  • Senior Cloud Consultant

    2 weeks ago

    Dover, DE, United States Oracle Full time

    Job Description If you have high energy, excellent communication skills and are excited to be part of a fast-growing Cloud based consulting team passionate about our customers' rapid and successful adoption of standard methodologies - we want you to join our team! We are seeking an Oracle Cloud Financials Consultant (functional, hands-on) who has led ERP...

  • Dover, DE

    5 days ago

    Dover, DE, United States Expedite Technology Solutions LLC Full time

    Title: ServiceNow Solutions Engineer 2 Max Bill Rate: *** Remote Assignment end in December 2026 Top Skills -Experience with configuring and implementing Service Graph Connectors. Strong Functional and Technical knowledge of the Platform providing guidance and support to deliver solutions. • Subject Matter Expert in developing, scripting and configuring...

  • Dover, DE

    1 week ago

    Dover, DE, United States Expedite Technology Solutions LLC Full time

    Title: ServiceNow Solutions Engineer 2 Max Bill Rate: *** Remote Assignment end in December 2026 Top Skills -Experience with configuring and implementing Service Graph Connectors. Strong Functional and Technical knowledge of the Platform providing guidance and support to deliver solutions. • Subject Matter Expert in developing, scripting and configuring...

  • Dover, DE

    7 days ago

    Dover, DE, United States Expedite Technology Solutions LLC Full time

    Title: ServiceNow Solutions Engineer 2 Max Bill Rate: *** Remote Assignment end in December 2026 Top Skills -Experience with configuring and implementing Service Graph Connectors. Strong Functional and Technical knowledge of the Platform providing guidance and support to deliver solutions. • Subject Matter Expert in developing, scripting and configuring...

  • Senior Principal NetSuite Consultant

    3 days ago

    Dover, DE, United States Oracle Full time

    Job Description Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact. As the leading cloud...

  • Senior Principal Consultant

    4 days ago

    Dover, DE, United States Oracle Full time

    Job Description As a senior principal consultant on the HDI Implementation team within the Analytics Center of Excellence, you will be responsible for working with our customers to implement, train, and support world class analytics and data warehousing solutions. You will provide the clients with expertise around the Health Data Intelligence platform and...

  • Energy Potential Study Senior Consultant

    4 days ago

    Dover, DE, United States Cadmus, LLC Full time

    Overview What You'll Be Doing Cadmus seeks an experienced consultant in energy industry/demand side management resource planning and potential studies to join our Planning and Assessment Team. The Energy Division at Cadmus provides advanced analytic and strategic consulting services to energy companies, utilities, governments, and non-profit organizations....

Senior ServiceNow ITOM and ITAM Technical Consultant

2 weeks ago

Dover, DE, United States CAI Full time

Senior ServiceNow ITOM and ITAM Technical Consultant

Req number:

R6262

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Senior ServiceNow ITOM and ITAM Technical Consultant, you will be responsible for working with clients on ServiceNow engagements.

Job Description

We are in need of a Senior ServiceNow ITOM and ITAM Technical Consultant . This is a full time, remote position.

The Senior ServiceNow ITOM and ITAM Technical Consultant will be able to execute some of the duties from each of the technical roles on a ServiceNow team, including: system administrator, quality assurance tester, implementer, and developer. The Senior Technical Consultant has a proven record of supporting first line inbound contacts via incidents and requests. Often managing user and group administrative requests, their responsibilities also include reporting, form changes, dashboard creation and first level problem solving skills. Occasional writing and executing test plans and collaboration with peers and more advanced Technical Consultants, these associates are expected to consistently demonstrate the ability to perform the role without regular need of guidance, coaching, or instruction. A strong desire to expand their ServiceNow knowledge is key for advancement and promotion to additional roles and responsibilities.

Only work authorizations that will not require sponsorship now or in the future will be considered.

What You'll Do

  • Refine stories

  • Collaborate with business consultants to align technical work with process goals

  • Provide technical oversight and guidance to the implementation team

  • Ensure adherence to ServiceNow platform standards and customer security policies

  • Participate in Agile ceremonies and support sprint deliverables

  • Provide advisory support

  • Troubleshoot issues and support UAT and go-live activities

  • Deliver documentation and support knowledge transfer

  • Partner with the team to resolve UAT findings

  • Strong software development and debug/troubleshooting skills, Advanced ability to research, analyze and recommend improvements to the organization's use of the system

  • Build and deploy UI policies, UI actions, script includes, scheduled jobs, import sets and transform maps

  • Maintain existing and develop additions to the service catalog and related workflows

  • Implement software solutions using ServiceNow tools and best practices

  • Assist in building workflows and writing automated scripts

  • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

  • Monitor health, usage, and overall compliance of ServiceNow and its integrated applications.

  • Load, manipulate and maintain data between ServiceNow and other systems.

  • ServiceNow ITOM and ITAM Asset Management

  • Lead Workshops, Tech Solutioning, Development, unit testing for: ITOM Discovery and/or Service Mapping and/or ITAM SAM Pro and/or ITAM HAM Pro

  • Demo CMDB Health and Service Map solutions

  • Set up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, such as SCCM/InTune/Entra, Tanium, Jamf, etc.)

  • Execute discovery runs that mirror development work to ensure like for like functionality and validate data collection

  • Create and utilize reports and dashboards to demonstrate current and historical usage

  • Assist with configuring content libraries, SCCM/InTune/Entra and Jamf Service Graph Connectors

  • Configure Advanced Shipment Notification (ASN) from a vendor for automatic asset creation

  • Assist with data loads, including stockroom creation

What You'll Need

Required:

  • 5+ years experience of ServiceNow technical experience

  • Current Certifications: ServiceNow System Administrator, Certified Implementation Specialist - Discovery, Certified Implementation Specialist - SAM

  • Advanced skill in configuring and supporting ServiceNow including architecture experience

  • Experience implementing ServiceNow Discovery and Service Mapping

  • ServiceNow Custom Reporting, Performance Analytics, and Dashboarding experience

  • Strong ITIL methodology competency

  • Ability to work remotely and largely unsupervised

  • Experience producing and delivering written requirements and creating and maintaining technical documentation

  • Experience producing and executing test scripts and test plans

  • Ability to work on multiple priorities and/or projects simultaneously

  • Effective verbal and written communication skills

  • Strong attention to detail

  • Problem solving ability

  • Strong team player with ability to build positive and collaborative relationships within the organization

  • Willingness to develop professionally and eager to learn

Preferred:

  • Certified Implementation Specialist - Service Mapping

  • Certified Implementation Specialist - HAM Pro

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

#LI-JH1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

$150,000 - $175,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.